The Future of Authentication
They say the password is dead, but that might seem ironic as you click "Forgot your password?" for the fifth time today. That said, the password is no longer as [...]
A Strategy for Using Call Centers
When a cardholder sees a transaction on their bill that they don't recognize, or that they were unsatisfied with, they don't call the merchant. More often then not, they call [...]
Self Assessment: Are you a soft target for fraud?
The Great American EMV card transition is finally in high gear, which is great news for compliant storefront retailers; card-present fraud is in decline. However, online merchants are getting hit [...]
How convenience begets vulnerabilities
Convenience is the new frontier in fraud. Credit card schemes want consumers using their products as much as possible, and sometimes fraud prevention conflicts with ease of use. We see [...]
Compelling Evidence Explained
We say it all the time at ChargebackHelp, "Knowledge is power." And representment is another case in point. If you know when you should represent against a chargeback, your chances [...]
Representment Explained
Representment is a real word, despite what spellcheck might think. You may not recognize the term, but if you're a merchant, representment can help you out big time. Representment [...]
