In 2014, top retailers Target, Home Depot, and CVS were all hacked, exposing over 100 million credit card records. In 2015, it was Walmart, Anthem, and AshleyMadison. In 2016, FriendFinder [...]
The EuroPay, MasterCard and Visa (EMV) migration to "smart cards" is a textbook example of the dissonance between expectation and execution. Since the smart cards are virtually impossible to counterfeit, [...]
We say it all the time at ChargebackHelp, "Knowledge is power." And representment is another case in point. If you know when you should represent against a chargeback, your chances [...]
While screening out fraud is a top priority, it is five times more important to avoid false positives-declining legitimate purchases as fraud. "Five times more" because merchants lose five times more to false positives than to chargebacks in time, resources, and revenue.
Friendly fraud is the new “rubber check” because most issuing banks have a rubber stamp policy on chargebacks. Though the circumstances may vary, if a customer calls the number on [...]
As merchants, when we think of fraud, there’s nothing friendly about it. Yet the most common and costly form of fraud we face is called “friendly fraud.” The FBI currently [...]