News

Friendly fraud: customers caught in the act

Friendly Fraud, Awkward Enemy

As merchants, when we think of fraud, there’s nothing friendly about it. Yet the most common and costly form of fraud we face is called “friendly fraud.” The FBI currently ranks it as the #3 problem facing ecommerce. Here, we take a look at what’s so “friendly” about it, as well as the challenges and consequences merchants face from it.

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Referral network

ChargebackHelp Referral Program: Where whom you know pays

Now more than ever, it’s essential for merchants to build networks and get educated to protect their merchant accounts. Visa Inc. has tightened its requirements for merchants to prevent fraud and chargebacks. Read more …

Nerd gilr in boxing gloves

Fighting Back With ChargebackHelp

Don’t go it alone when fighting chargebacks. Most merchants are very good at resolving disputes with their customers. But even if you’re at the top of your game at customer satisfaction, resolving disputes with issuing banks and card schemes is much more challenging. Here’s how ChargebackHelp can help you fight back.

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Visa Chargeback Thresholds

The New Visa Rules Explained

Knowledge is power, as the saying goes, because knowledge dissolves uncertainty. And there has been a lot of uncertainty generated from the latest changes made by Visa. As your partner in reducing chargebacks, ChargebackHelp will also reduce the daunting complexities of this change into terms merchants can understand, and profit from. Read more …

Visa Inc acquisition comparison

The Brave New World of Visa Inc.

Visa US recently purchased Visa EU, and the consequences have sent merchants scrambling on both sides of the Atlantic, particularly when it comes to managing fraud and chargebacks. While antiquated programs for managing fraud were due for some updates in the age of online commerce, it isn’t without some serious growing pains. With a sticker price of $23.4 Billion (with a ‘B’), the Visa acquisition is bound to drastically change the processing landscape. Read more …

Stronger Network, Stronger Results: ChargebackHelp’s Managed Services

ChargebackHelp’s managed services extends VIP rapid response solutions for every client. ChargebackHelp now offers all clients fully integrated managed services that provide direct response to fraud and customer-dispute alerts, handled by our Read more ...

ChargebackHelp Offers International Chargeback Prevention In Over 100 Countries

ChargebackHelp’s new partnership with Universal Credit Trust gives our clients access to one of the world’s largest debt-collection agencies and the ability to collect on chargebacks in more than 100 countries across Read more ...

The Coming CNP Fraud Storm: Are You Prepared?

Fraud watchers are forecasting a stormy fall and winter for merchants who accept CNP transactions. By October, US retailers must convert from magnetic stripe card readers to more secure EMV (Europay, MasterCard, Read more …

Chargebacks and Fraud – What Every Business Should Know

Do you know how protected your business is? So many business don’t take the necessary steps to prevent chargebacks and fraud from happening, or they take action when it is already too Read more …

ChargebackHelp Expands Merchant Services

ChargebackHelp is excited to add to their portfolio of services two new programs that will further help merchants recover lost revenue, increase customer retention, as well as identify and stop fraudulent activity. Read more …