News & Information

How Merchants Can Defend Against Payment Reversals

It's a tough pill to swallow in ecommerce, but transaction disputes tend to favor the cardholder over the merchant. This is especially so for card-not-present and recurring transactions. If a cardholder believes a debit from their bank account was fraudulent or has any issues with a purchase, odds are they [...]

How to Win at High-Risk Merchant Services

We’ll just come out and say it: being a high-risk merchant can be a drag. The high-risk designation can seem like a fat target on your business’ back for superfluous account fees and hassles. The potential for processing fraud and chargebacks in your vertical can narrow your access to merchant [...]

Ticketing: A fraud favorite

Ticketing vendors have fast become a primary target for criminal fraud and chargeback fraud. Despite that the ticketing business is not considered a high-risk MCC by the credit cards, it’s actually a perfect environment for both types of fraud. Active resale markets and high ticket prices in this industry are [...]

A Fraud Is Born: 5 common credit card frauds

Ever ask yourself “how did those credit card numbers get stolen?” You should, since this day and age we’re all potential victims of credit card fraud. We’ve looked at what happens once cardholder data is stolen here, and what merchants can do to prevent processing that data here, here, and [...]

The Anatomy of Transaction Fees

Plain talk: figuring out your processing costs can be a real pain in the cashflow. Card schemes like Visa and Mastercard have their own unique rate structures, as do the MSPs and gateways that handle your transactions. Your pricing and transaction volume also influence the equation significantly. So making an [...]

VISA’s VCR might already be Betamax

In an attempt to improve how chargebacks are resolved, VISA has introduced the "Visa Claims Resolution Initiative," otherwise known by the cutting-edge acronym "VCR". Anyone who has dealt with VISA to resolve chargebacks knows an update has been sorely needed. Yet despite the demand, it is unclear whether the VCR [...]

Payments Panacea In the Works

What if we told you there is a concerted, industry-wide solution in the works that will reduce fraud, friction, and abandonment in one fell swoop? Hard to believe, right? What if we added that this solution would also standardize processing and accommodate third-party payments so that users could choose their [...]

Hacking the Hype: The Equifax Breach

Now that all the click-bait panic buttons have been exhausted from the Equifax breach, we take a calm, collected look at it... from the perspective of black-hat experts. To them, the breach and its fallout are just business as usual. This wasn't even the first major breach of a credit [...]

What the hell is 3D Secure?

If you've asked yourself this question, you are doing things right! It means you've been doing your homework trying to protect your online business against fraud. And now ChargebackHelp is here to explain: what 3D Secure is and whether you need it for your business or not. 3D SECURE DEFINED [...]