DEFLECT
Show Customers The Insights They Need to See
From product names to delivery status, Verifi Order Insight gives cardholders the details they need to stop transaction confusion before it escalates. By delivering real-time transaction data to issuer apps and support teams at the point of inquiry, cardholders are empowered to recognize legitimate purchases before a dispute is ever filed.
Connection to Visa’s Issuer Network.
Order Insight connects your order and fulfillment data to Visa’s issuer network, making your transactions clear, verifiable, and far less likely to be challenged.
First line of defense for Visa transactions.
When a Visa cardholder questions a charge, Order Insight ensures the right details show up at the right moment to prevent escalation.
Avoid disputes from confusion.
Order Insight is purpose-built to address friendly fraud and unrecognized charges by resolving cardholder confusion early.
Integrated at the point of inquiry.
Whether in a mobile banking app or a call to the bank, Order Insight intervenes to resolve concerns before they become formal disputes.
Overview
How Order Insight Works
Verifi Order Insight connects merchants to Visa issuers in real time. When a cardholder reviews a transaction in their banking app or contacts support, Order Insight provides detailed information about the purchase including product names, transaction time, fulfillment status, and merchant branding. This visibility reduces uncertainty and helps cardholders recognize legitimate charges before they dispute them.
Features
Key Benefits and Capabilities
Instead of going straight to a chargeback, banks see product, fulfillment, and branding data. That’s often enough to confirm the transaction and stop the dispute from escalating.
Cardholders see your product name, logo, and delivery status directly in their bank’s app before they decide to dispute.
Cardholders get real answers quickly, reducing frustration and unnecessary refund requests.
Order Insight pushes key transaction and fulfillment data to Visa networks through Verifi Order Insight. Transaction insights including product descriptions, logos, and fulfillment status are displayed at the moment of cardholder review.
Compliant with Visa’s Compelling Evidence 3.0 guidelines for first-party fraud mitigation.
Choose seamless API integration or let ChargebackHelp deploy DEFLECT with minimal lift from your team. Only relevant details are shared securely, and only when a transaction is under review.
Connect once and send relevant transaction data directly to Visa’s issuer network without manual intervention.
Order Insight works in the background, reducing dispute volume without increasing workload. Once integrated, your order data flows automatically to the card networks. When cardholders understand the charge, they’re less likely to call, question, or dispute.
Whether you process 100 or 100,000 transactions per day, DEFLECT keeps your dispute prevention consistent and automated. Support queues are kept clean and chargebacks are lowered without slowing down your operations.
Order Insight prevents disputes by resolving transaction confusion before it escalates to a dispute. By tying cardholders to their purchases, DEFLECT helps prevent “I didn’t buy that” claims before they’re filed.
When issuers and cardholders have insights, they file fewer disputes. DEFLECT reduces unnecessary chargebacks across the board. Show customers your logo, store name, itemized details, and delivery info to help confirm the transaction.
They damage your reputation and threaten your ability to process payments. Order Insight prevents those downstream effects by intercepting disputes at the point of inquiry.
Where Order Insight Fits Within DEFLECT
Verifi Order Insight is a foundational part of ChargebackHelp’s DEFLECT core solution. While DEFLECT bundles multiple tools for dispute prevention, Order Insight specifically powers the Visa side of early dispute resolution. By sending real-time order data to Visa issuers, it helps cardholders recognize purchases before they raise a dispute. When deployed through DEFLECT, Order Insight is fully managed by ChargebackHelp, giving merchants all the value without the operational burden. It pairs perfectly with Ethoca for complete issuer coverage.
FAQ
Order Insight FAQ
Want to reduce Visa chargebacks fast?
Verifi Order Insight helps resolve unrecognized charges before they become disputes. Let’s talk.