Introducing ChargebackHelp Plus

CBH+DEFLECT

CBH+DEFLECT engages disputes at the earliest possible point, to answer cardholder and issuer questions in real time. This module sends detailed transaction and customer interaction data to the cardholder’s issuing bank at the onset of a dispute to deflect potential friendly fraud and chargebacks. Data is sent in real time, as it is gathered by the merchant, and is available at the point of inquiry.

CBH+RESOLVE

CBH+RESOLVE provides layers of protection against chargebacks. Should a transaction not be deflected, CBH+RESOLVE allows the merchant to refund fraudulent transactions to avoid chargebacks. Merchants can set rules to automate the process or resolve disputes manually. Automated responses can refund transactions before an alert is issued. Manual responses will resolve alerts before the chargeback is issues.

CBH+RECOVER

CBH+RECOVER is our representment module, Transactions that have become chargebacks are eligible for representment.  CBH+RECOVER sends comprehensive compelling evidence to the payment network, shifting the dispute liability to the cardholder. The chargeback revenue is then returned to the merchant.

Simplify Your Disputes Into A Single Endpoint

Introducing ChargebackHelp Plus (CBH+), a single endpoint that enables merchants like you to deflect disputes entirely, resolve fraud immediately and recover revenue from friendly fraud more effectively than ever before.

CBH+ integrates your transaction data, CRM and payment gateway with the major card networks into a single endpoint to manage all your transaction disputes. And with all your dispute management in one place, you can monitor and analyze your activity with transparency and ease, so you can focus on your core business.

Simplify Your Disputes Into A Single Endpoint

Introducing ChargebackHelp Plus (CBH+), a single endpoint that enables merchants like you to deflect disputes entirely, resolve fraud immediately and recover revenue from friendly fraud more effectively than ever before.

CBH+ integrates your transaction data, CRM and payment gateway with the major card networks into a single endpoint to manage all your transaction disputes. And with all your dispute management in one place, you can monitor and analyze your activity with transparency and ease, so you can focus on your core business.

CBH+DEFLECT

CBH+DEFLECT engages disputes at the earliest possible point, to answer cardholder and issuer questions in real time. This module sends detailed transaction and customer interaction data to the cardholder’s issuing bank at the onset of a dispute to deflect potential friendly fraud and chargebacks. Data is sent in real time, as it is gathered by the merchant, and is available at the point of inquiry.

CBH+RESOLVE

CBH+RESOLVE provides layers of protection against chargebacks. Should a transaction not be deflected, CBH+RESOLVE allows the merchant to refund fraudulent transactions to avoid chargebacks. Merchants can set rules to automate the process or resolve disputes manually. Automated responses can refund transactions before an alert is issued. Manual responses will resolve alerts before the chargeback is issues.

CBH+RECOVER

CBH+RECOVER is our representment module, Transactions that have become chargebacks are eligible for representment.  CBH+RECOVER sends comprehensive compelling evidence to the payment network, shifting the dispute liability to the cardholder. The chargeback revenue is then returned to the merchant.

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OUR SERVICES

What We Do

Our Products And Services Have One Goal In Mind – To Solve Your Chargeback Issues.
integrations

Integrations

Get the most comprehensive dispute coverage available. Whether it’s VISA, Mastercard, AMEX… any issuer, anywhere; we merge all dispute alerts from Visa VMPI, Verifi, and Ethoca into a single endpoint that clearly demonstrates your ROI. Merchants can resolve disputes themselves, have us manage them, or completely automate the process. Merchants can monitor all dispute outcomes and understand the process accurately, in dollars and sense, in one location.

Represment

ChargebackHelp parses each fraud alert automatically to determine the validity of the dispute. In many cases, the merchant can fight to keep the revenue. ChargebackHelp provides representment services to accomplish that on the merchant’s behalf.

Prevention

ChargebackHelp can prevent up to 40% of your chargebacks by intercepting cardholder disputes and issuing refunds to resolve them.

Merchant

ChargebackHelp can get merchants processing on the right foot by providing them with merchant accounts through our close relationships with both domestic and offshore banking entities.

gateway

ChargebackHelp has created BILLAPAY, a superior PCI-compliant payment gateway designed for high-risk merchants. As a ChargebackHelp company, BILLAPAY works to reduce gateway costs by up to 80% while providing merchants the highest standard in fraud protection, including built-in data capture to fight chargebacks.

Alerts

If our customers do not want to handle their fraud alerts themselves, we can do it on their behalf. The only additional information that we need is admin access to your payment gateway. This is our Managed Services option, and we can get you set up within 24 hours.

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ABOUT US

Who We Are

As former merchants, ChargebackHelp knows the challenges that fraud and chargebacks pose to your business. We also know how to confront those challenges with proven solutions that can safeguard your merchant accounts from costly fees and penalties.

Over the years, we have worked with businesses big and small in a wide range of industries, keeping their payment processing in good standing with the banks. From Fortune 500 companies to startups, ChargebackHelp builds custom solutions that prevent chargebacks and recover merchant revenue lost to fraud.

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Why Choose Us?

If you do business online, you are a target for fraud and chargebacks. ChargebackHelp can prevent up to 40% of chargebacks for merchants. Our streamlined processes save our merchants from costly penalties and prevent the risk of losing their credit card processing.

We have extensive contacts and access throughout the payments processing industry that you can benefit from as our client. Those benefits include 24/7 fraud alerts and world-class customer service tailored to your specific processing needs. Our dedicated team is focused on helping your business discover and reduce chargebacks.

How We Help

Merchant accounts require effective chargeback management to stay in good standing with the banks. Acquiring banks can penalize merchants heavily if the fraudulent activity that they process exceeds Visa and MasterCard thresholds. By discovering and reducing chargebacks and recovering revenue lost to fraud, ChargebackHelp allows our clients to be more proactive in their pricing and sales strategy.

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