RESOLVE
RESOLVE gives you a second chance to stop chargebacks.
By connecting real-time chargeback alerts to the original transaction, RESOLVE lets you refund or respond before a dispute becomes a chargeback.
Get ahead of chargebacks with real-time alerts.
RESOLVE consolidates chargeback alerts from Verifi and Ethoca into one platform so you can act fast, prevent fees, and keep your chargeback ratio low.
All your chargeback alerts, all in one dashboard.
RESOLVE merges alerts, fraud notices, and early dispute signals from every major network, giving you time to respond before revenue is lost.
Act before it’s a chargeback.
RESOLVE monitors for chargeback alerts tied to your transactions, helping you issue accurate refunds in time to avoid chargeback penalties.
Connects the dots between alerts and actions.
RESOLVE links alerts to transaction data so you can expedite refunds and prevent chargebacks from hitting your bottom line.
Overview
How RESOLVE Works?
Did you know? Every chargeback can cost more than three times the original transaction.
RESOLVE gives your team the tools to stop them in their tracks. Avoid fees, protect revenue, and keep your ratios in check.
Features
Powerful Tools,
Real Results.
Track chargeback alerts, fraud notices, and early dispute data from all major networks in a single interface. No more switching systems or missing time-sensitive alerts. With built-in support for every network, RESOLVE merges Verifi CDRN® & Inform, Visa Rapid Dispute Resolution, Mastercard Collaboration, and Ethoca Alerts — all into a single endpoint that merchants can automate, self-manage, or delegate to our chargeback specialists.
No patchwork tools, just one platform that speaks every network’s language.
RESOLVE gives merchants real-time access to chargeback alerts and dispute tools from across the payments ecosystem, allowing you to prevent chargebacks before they happen and keep your business moving forward. Configure automation rules that fit your risk appetite and operations. RESOLVE supports flexible refund logic so you can prevent chargebacks without over-refunding.
Stay ahead of disputes with real-time chargeback alerts from Ethoca and Verifi. RESOLVE brings them together in one dashboard, so you can act fast, refund when needed, and stop chargebacks before they’re filed. RESOLVE includes direct integrations with Verifi CDRN® & Inform, Visa Rapid Dispute Resolution, Mastercard Collaboration, and Ethoca Alerts.
RESOLVE supports automated refund logic through Visa Rapid Dispute Resolution (RDR), letting you prevent chargebacks without manual review. You define the conditions and RESOLVE handles the rest. Get ahead of chargebacks by responding to fraud and dispute notices the moment they’re triggered. RESOLVE helps you intervene early, issue timely refunds, and avoid revenue loss.
Whether you want to self-manage chargeback alerts or let our specialists handle them for you, RESOLVE gives you both options so your team stays focused on what matters most. As dispute volume grows, RESOLVE is scalable by keeping workflows organized and efficient whether you’re handling alerts internally or with the help of CBH specialists.
RESOLVE helps you choose the best response to each chargeback alert. Refund it, fight it, or escalate, with data to back your decision either way. Precision refunding connects each chargeback alert to its original transaction and fulfillment data, so your team can make accurate refund decisions without delay.
By resolving alerts before they turn into chargebacks, RESOLVE helps keep your chargeback ratio below critical thresholds. That means fewer penalties and higher approval rates from networks and banks.
ChargebackHelp works directly with Visa, Mastercard, Verifi, and Ethoca. As rules change or new programs emerge, RESOLVE keeps you covered without the need for additional systems.
High chargeback ratios put your processing relationships at risk. RESOLVE helps you stay under card brand thresholds by resolving alerts before they impact your ratio. The platform provides audit-ready transparency, with all data exportable, filterable, and aligned to regulatory and leadership reporting.
See how your business is performing with network-level insight. Monitor alerts, refund rates, and chargeback trends across all programs, with filters by reason code, card type, and more.
Avoid costly chargeback fees by resolving alerts before they escalate. RESOLVE reduces both the volume and impact of chargebacks on your bottom line.
Reduce operational lag with automated alerts, task routing, and real-time statuses. We get you up-and-running fast with quick integration.
See RESOLVE in action
Want a closer look? Schedule a quick call to explore how RESOLVE fits into your current workflow.
Outstanding Service
One partner,
full coverage
RESOLVE is part of a broader ChargebackHelp ecosystem designed to support every stage of the chargeback lifecycle. From prevention to alerts to recoveries, you’re covered.
Features
The ChargebackHelp Advantage
Chargebacks are complex. We make them manageable. ChargebackHelp equips merchants with the right mix of tools, automation, and expertise to reduce chargebacks and recover revenue without added overhead.
Everything in one place
Combine alerts, prevention, and recovery with a unified partner. Our all-in-one platform is built to support your business at every stage of the dispute lifecycle.
Built on Expertise
We work with thousands of merchants across a wide variety of industries to reduce chargebacks and mitigate fraud while navigating evolving card network rules.
Partners in your success
What sets us apart is more than technology, it’s partnership. ChargebackHelp brings together network integrations, automation, and expert support to help merchants reduce chargebacks at scale.
Solutions
Key Integrated Solutions
Meet the Smarter Way to Prevent, Respond to, and Recover Chargebacks
FAQ
RESOLVE FAQ
Stop chargebacks
before they start
Our team is here to help you take control of disputes with real-time alerts. Tell us about your business and we’ll show you what’s possible.