News

The Merchant's Bill

The Merchant’s Bill of Chargeback Rights

Time to read you your rights. Even within a system that is so thoroughly pro-cardholder, and thus merchant-unfriendly by proxy, merchants do have rights when dealing with chargebacks. Like most other rights, Read more …

Cost of Chargebacks

The Cost of Chargebacks

“How much?” is perhaps the most-asked question of all time. Unfortunately, in the payments industry at least, it’s also the most difficult to answer. That’s especially true when it comes to how Read more …

what is pre arbitration

Arbitration is Not Your Friend

Arbitration chargebacks are the “ugly divorce” of transaction disputes. It means you have exhausted all reasonable recourse to resolve a dispute between you, the cardholder, and the banks, and you have to Read more …

Chargeback Reversals

How to Win at Chargeback Reversals

Have a nice holiday? Good, now it’s time to burst your bubble… There’s no such thing a chargeback reversal. Lots of our competitors out there say you can reverse a chargeback through Read more …

processing fees

Could you, should you charge processing fees?

Just because you can doesn’t always mean you should. In most cases, you can legally charge processing fees and surcharges. Doing so can take the sting out of your processing costs. But Read more …

Merchant ID

Merchant IDs for High-Risk Verticals

Our handy-dandy glossary of payments terms defines a merchant account as: “A bank account which the merchant holds with an acquiring bank to process credit card transactions.” A “merchant ID” or “MID” Read more …

Chargeback vs Refund

Chargeback vs Refund: What’s the Difference?

To a cardholder, the difference between a chargeback and a refund is merely semantics; to them, the end result for them is the same. But if you’re a high-risk merchant, it’s a Read more …

what is an authorization hold

Getting Paid: The Wild Ride of Authorizations

Compared to cash purchases, the authorization of credit card transactions is almost comically complicated. To really understand it, you have to read this in the voice of a sports announcer… “Cardholder takes Read more …

reason for return

How to Win at Returns

Who knows what leads a customer to return a purchase? Honestly, if you did, you’d probably be reading this from your yacht, anchored off Seychelles. Sounds nice, right? Start thinking about how Read more …