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A Brief History of Credit Cards

It’s easy to mistake the concept of credit cards as relatively new; they seem so dependent on the hyper-connectivity of the Internet Age. But credit cards are old technology — old as Read more …

Customer Service Girl

The Perfect Customer Service Response to Chargebacks

Chargebacks are commonly considered to be a friction point between merchants and customers. But it doesn’t have to be. Merchants that take the initiative can put chargebacks into the win column with Read more …

iso credit card processing

A Closer Look at Processors

Today we do a deeper dive into the world of processors. They handle the money — they’re very important, so it’s important for merchants to have some insider knowledge about them and Read more …

chargeback myths destroyed

Five Common Chargeback Myths Destroyed

Chargebacks are one of the less-glamorous byproducts of the merchant life. They’re inconvenient, problematic, and often misunderstood. Like all murky troubles in life, understanding chargebacks is not that straightforward and it generates Read more …

Subscription Billing

How to Win at Subscription Billing

Recurring or subscription billing has taken e-commerce by storm. This is where products and services are provided and billed for regularly over time. Many merchants in the high-risk verticals have been doing Read more …

The Merchant's Bill

The Merchant’s Bill of Chargeback Rights

Time to read you your rights. Even within a system that is so thoroughly pro-cardholder, and thus merchant-unfriendly by proxy, merchants do have rights when dealing with chargebacks. Like most other rights, Read more …

Cost of Chargebacks

The Cost of Chargebacks

“How much?” is perhaps the most-asked question of all time. Unfortunately, in the payments industry at least, it’s also the most difficult to answer. That’s especially true when it comes to how Read more …

what is pre arbitration

Arbitration is Not Your Friend

Arbitration chargebacks are the “ugly divorce” of transaction disputes. It means you have exhausted all reasonable recourse to resolve a dispute between you, the cardholder, and the banks, and you have to Read more …

Chargeback Reversals

How to Win at Chargeback Reversals

Have a nice holiday? Good, now it’s time to burst your bubble… There’s no such thing a chargeback reversal. Lots of our competitors out there say you can reverse a chargeback through Read more …