A Brief History of Credit Cards
It’s easy to mistake the concept of credit cards as relatively new; they seem so dependent on the hyper-connectivity of the Internet Age. But credit cards are old technology — old as Read more …
The Perfect Customer Service Response to Chargebacks
Chargebacks are commonly considered to be a friction point between merchants and customers. But it doesn’t have to be. Merchants that take the initiative can put chargebacks into the win column with Read more …
A Closer Look at Processors
Today we do a deeper dive into the world of processors. They handle the money — they’re very important, so it’s important for merchants to have some insider knowledge about them and Read more …
Five Common Chargeback Myths Destroyed
Chargebacks are one of the less-glamorous byproducts of the merchant life. They’re inconvenient, problematic, and often misunderstood. Like all murky troubles in life, understanding chargebacks is not that straightforward and it generates Read more …
How to Win at Subscription Billing
Recurring or subscription billing has taken e-commerce by storm. This is where products and services are provided and billed for regularly over time. Many merchants in the high-risk verticals have been doing Read more …
The Merchant’s Bill of Chargeback Rights
Time to read you your rights. Even within a system that is so thoroughly pro-cardholder, and thus merchant-unfriendly by proxy, merchants do have rights when dealing with chargebacks. Like most other rights, Read more …
The Cost of Chargebacks
“How much?” is perhaps the most-asked question of all time. Unfortunately, in the payments industry at least, it’s also the most difficult to answer. That’s especially true when it comes to how Read more …
Arbitration is Not Your Friend
Arbitration chargebacks are the “ugly divorce” of transaction disputes. It means you have exhausted all reasonable recourse to resolve a dispute between you, the cardholder, and the banks, and you have to Read more …
How to Win at Chargeback Reversals
Have a nice holiday? Good, now it’s time to burst your bubble… There’s no such thing a chargeback reversal. Lots of our competitors out there say you can reverse a chargeback through Read more …
Merchant Risk and How to Manage It
So you’re a high-risk merchant; it’s really not the end of the world. High-risk merchants have superior access to global markets and unlimited processing. If we look at what makes you high-risk, Read more …