Platform Management Chargeback The Total Request a Consultation Stop, Intercept, and Recover Chargebacks With One Partner

Our Services

The Total Chargeback Management Platform

Stop, Intercept, and Recover Chargebacks
With One Partner

Chargeback Advantage

End-to-End Protection

ChargebackHelp is the only partner offering full-lifecycle chargeback management. Working together, these solutions dramatically reduce chargeback ratios, protect merchant accounts, and return revenue to your bottom line without adding manual work for your team.

Pre-Dispute

DEFLECT

  • Mobilize your transaction data in real time
  • Send that data on-demand to issuer & cardholder inquiries
  • Inform transaction confusion & disrupt first-party fraud
  • Stop disputes before they start

Pre-Chargeback

RESOLVE

  • Reduce risk exposure by eliminating fraud & chargebacks
  • Automate your dispute resolutions
  • Deploy multiple solutions through a single integration
  • Lower fraud & chargeback ratios increased auth rates

Post-Chargeback

RECOVER

  • Recover your revenue from unwarranted chargebacks
  • Improve the representment workflow for optimum win rates
  • Full data access & reporting for full accountability

Our Values

What Makes Us
the #1 Chargeback Management Platform

Meet the Smarter Way to Prevent, Respond to, and Recover Chargebacks

Streamlined Solutions

We offer All-in-One Chargeback Solutions for Modern Ecommerce Merchants

Integrated Revenue Protection

Start Managing Chargebacks Smarter, Not Harder

Compliance, Simplified

Simplify Chargeback Management and Improve Profitability!

Full-Lifecycle Coverage

From Prevention to Recovery, We’ve Got Chargebacks Covered

But it’s more than just an awesome portal.

Solutions

Take a Deeper Dive into our Solutions

Stop Chargebacks Before They Start

DEFLECT prevents disputes from being filed in the first place by showing cardholders real-time order details like product name, logo, and shipping status directly in their banking app. This rich data reduces confusion and first-party fraud, cutting dispute volume at the source.

Key Benefits of DEFLECT

  • Instant transaction recognition: Customers see branded product details in their banking app, reducing confusion.
  • Real-time data sharing: Pushes order information to Visa and Mastercard through trusted network programs.
  • Deters first-party fraud: Ties customers directly to their purchases, reducing illegitimate claims.
  • Hands-off operation: Once integrated, DEFLECT runs automatically without manual work.
  • Scalable protection: Supports merchants of any size or transaction volume.

Intercept Chargebacks in Real Time

RESOLVE steps in when prevention alone is not enough. It consolidates chargeback alerts from Ethoca and Verifi into one dashboard, giving you a second chance to resolve disputes before they become chargebacks. This early warning window lets you refund, respond, or automate resolution with pre-set rules.

Key Benefits of RESOLVE

  • Unified alert management: Monitor alerts from all major networks in one dashboard.
  • Real-time response: Act on disputes before they escalate into chargebacks.
  • Automated refund logic: Configure rules to resolve alerts instantly without manual review.
  • Flexible deployment: Self-manage or leverage ChargebackHelp’s expert support.
  • Improved ratios: Resolve disputes early to stay below network thresholds.

Win Back
Lost Revenue

RECOVER handles the final stage of the chargeback lifecycle: representment. It turns disputes you should not have lost into revenue you win back by building compelling, network-compliant responses automatically. By pulling evidence directly from your systems, RECOVER eliminates manual data gathering.

Key Benefits of RECOVER

  • Instant transaction recognition: Customers see branded product details in their banking app, reducing confusion.
  • Real-time data sharing: Pushes order information to Visa and Mastercard through trusted network programs.
  • Deters first-party fraud: Ties customers directly to their purchases, reducing illegitimate claims.
  • Hands-off operation: Once integrated, DEFLECT runs automatically without manual work.
  • Scalable protection: Supports merchants of any size or transaction volume.

See How ChargebackHelp Fits Your Business