RECOVER
Fight Back with Smarter Representment Tools
RECOVER reverses unwarranted chargebacks to reclaim revenue by helping you respond with compelling evidence and proven automated workflows. Challenge bad chargebacks without the lift, resulting in more wins with fewer write-offs.
Automated representment workflows
Automates evidence capture, formatting and submission. Reduce overhead and empower your team to stay focused on growth.
Integrated with your systems
Connects to ecommerce, CRM, and payment platforms to extract the right data instantly. Compiles order and fulfillment data to build dispute responses that win.
Optimize your win rates
By reclaiming funds and reducing write-offs, RECOVER protects both revenue and reputation. Respond faster, win more often by staying ahead of deadlines.
Real-time tracking of results
Monitor dispute status, win rates, and response deadlines in one card brand agonistic dashboard with full visibility into outcomes and trends.
Overview
How RECOVER Works?
You can be on the hook for over three times the transaction amount of each chargeback. Our RECOVER module empowers your business to eliminate these chargebacks and avoid fees & penalties.
Features
Powerful Tools,
Real Results.
Send the complete transaction picture to issuers to overturn unwarranted chargebacks. Your transaction streams & eCommerce platforms are integrated through our proprietary API, to automate cases and optimize rebuttal letters.
Gathers fulfillment, transaction, and communication records directly from your sources. Assign configurable evidence strategies defining what counts as strong evidence for your business and automate the pull. RECOVER links directly to your platforms to pull the most persuasive proof.
From a handful of chargebacks to thousands a month, RECOVER keeps workflows organized, automated, and measurable. Start quickly without deep development work. Connects with RESOLVE and DEFLECT to create an end-to-end chargeback strategy.
Built to handle fraud, service, authorization, and processing-related disputes.
Customize which chargebacks to fight and how to fight them based on reason codes and thresholds.
Uses proven language and format that aligns with network expectations.
Choose self-managed or fully automated representment depending on your internal resources.
Works with card-not-present, MOTO (mail-order / telephone order), and subscription-based chargebacks.
Access ChargebackHelp specialists for strategy or manual reviews.
Track revenue recovered, win/loss ratios, and reasons for outcomes over time. Know what you’ve won, what you’ve lost, and why.
Highlights fraud-related activity for quick identification and filtering.
See what’s working and adapt over time to improve net win rates.
See RECOVER in action
Want a closer look? Schedule a quick call to explore how RESOLVE fits into your current workflow.
Outstanding Service
One partner,
full coverage
DEFLECT’s integrations with Verifi and Ethoca give merchants a proactive edge by defusing disputes before they escalate.
Features
The ChargebackHelp Advantage
Chargebacks are complex. We make them manageable. ChargebackHelp equips merchants with the right mix of tools, automation, and expertise to reduce chargebacks and recover revenue without added overhead.
Everything in one place
Combine alerts, prevention, and recovery with a unified partner. Our all-in-one platform is built to support your business at every stage of the dispute lifecycle.
Built on Expertise
We work with thousands of merchants across a wide variety of industries to reduce chargebacks and mitigate fraud while navigating evolving card network rules.
Partners in your success
What sets us apart is more than technology, it’s partnership. ChargebackHelp brings together network integrations, automation, and expert support to help merchants reduce chargebacks at scale.
FAQ
RECOVER FAQ
Not sure if RECOVER is a fit?
Our team is here to help you take control of disputes with real-time alerts. Tell us about your business and we’ll show you what’s possible.