CBH+RECOVER is our representment module, which helps merchants reclaim revenue from friendly fraud. It leverages the merchant CRM, gateway and transaction data to tie cardholders to their purchases in disputes where a transaction is not recognized or when deliberate friendly fraud is attempted.

When deflection can not be achieved in real time, RECOVER sends the complete transaction picture to issuers to overturn chargebacks and protect merchant revenue. Recover evaluates each case to ensure effective representments and optimized win ratios.