Merchant Resources

Frequently Asked Questions

Get answers to some of the most commonly asked questions about ChargebackHelp, chargebacks and dispute management.

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CBH+ Knowledge Base

Watch video tutorials that walk you through the different features  ChargebackHelp Plus has to offer.

View the tutorials

Chargeback Reason Code Reference

For every chargeback, issuing banks assign a reason code that explains the cause. This reference helps merchants make sense of each code.

Look up Reason Codes

Merchant Category Code Lookup

Every business is grouped into a category designated by the Merchant Category Code. Find out which code your business falls under and whether it is considered high-risk for fraud and chargebacks.

Look up your MCC

Payments Industry Terms

Look up some of the most common terms and acronyms used in the payments industry.

Go to the glossary

News & Information

Read in-depth articles on the latest developments in dispute management and learn more about the services ChargebackHelp offers.

Get the latest news

Talk With A Team Member

Get your free Chargeback Analysis report and learn more about how we can help your business thrive.




Deflect disputes. Resolve chargebacks. Recover revenue.

Working Hours: M-F 8: AM - 6: PM PST

Phone: 1.800.975.9905

FAX: 1.805.980.4199

Mail: [email protected]

Website: www.ChargebackHelp.com