News and Information
WHAT’S NEW?
Retrieval Requests: An old process still haunting merchants
Receipts are needed for bookkeeping and taxes, of course, but they are equally important for retrieval requests.
The ChargebackHelp Guide to Order Insight
Order Insight sends transaction data to issuing banks deflecting cardholder inquiries from becoming disputes and chargebacks.
A Guide to Dispute and Fraud Notifications
Find out how to use dispute & fraud notifications to reduce disputes, lower costs and protect your merchant account.
Rapid Dispute Resolution FAQs
Get answers to commonly asked questions about Visa's new dispute resolution tool, Rapid Dispute Resolution.
How and Why Visa’s VMPI Is Now Called Order Insight
When Visa launched VMPI, Verifi had its own version, Order Insight. This is the story of how they became one,
Prevent Alerts With Visa’s Rapid Dispute Resolution
Visa's RDR expedites fraud resolution with automated responses to disputes based on predefined rules set by the merchant.
Mastercard Introduces Connected Intelligence: Reduce your false declines
Mastercard's Connected Intelligence will help identify weak links in transaction streams regarding fraud detection and false declines.
Is This the Death of Chargebacks?
ChargebackHelp Plus (CBH+) in concert with Visa/Mastercard issuers, could very well usher in the death of chargebacks as we know them.
Six Tips to Freeze Out Fraud for the Holidays
A spike in chargebacks will follow the spike in sales. Friendly fraud will creep in like a frost as those post-holiday bank statements roll in.
Processing Explained, Simply
ChargebackHelp simplifies payment processing for merchants, breaking down the complex elements of transactions to make them easy to understand.
What’s the Difference Between Credit and Debit Card Chargebacks?
The origin of the chargeback is forever tied to credit cards. But there are other cards that can induce chargebacks, such as a debit card.
What is a PayPal Merchant Identification Number?
If you run a business and are selling services or goods, the merchant identification number is an extremely important part of the process.