News

EMV Migration—Not as Advertised

The EuroPay, MasterCard and Visa (EMV) migration to “smart cards” is a text-book example of the dissonance between expectation and execution. Since the smart cards are virtually impossible to counterfeit, the migration was expected to significantly reduce fraud. This was fueled by a massive PR campaign from the card schemes promising as much. However, the reality of the migration proved to be a lot more complicated.

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Handcuff nerd

Visa’s Chargeback Clampdown

In November 2015, when Visa Inc. announced its acquisition of Visa EU, the markets barely seemed to notice the $23.4 billion transaction. Visa shares continued their steady blue-chip climb unfazed. But when the new Visa modified its fraud and chargeback monitoring in 2016, the other shoe dropped, right on top of high-risk merchants.

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Nerd Emoji

Nerd Alert! Geeking out on data capture.

So you’ve had a few chargebacks… But did you know each chargeback leaves a trail of data you can use to prevent them in the future? If you’re not keeping your transactional data, you’re a soft target for fraud and you’re throwing money away. Let’s look at what you’re doing to capture your data and how you can use it to evaluate your transactions for fraud.

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Hidden Costs of Fraud

You think chargebacks are bad? Try false positives…

While screening out fraud is a top priority, it is five times more important to avoid false positives-declining legitimate purchases as fraud. “Five times more” because merchants lose five times more to false positives than to chargebacks in time, resources, and revenue.

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ChargebackHelp Superhero

Don’t Go It Alone When Fighting Fraud

Fraud prevention is a tightrope act. You want to protect your business from fraud and chargebacks. But if you overprotect, your bottom line can suffer. Absolutely do what you can to prevent fraud, but know what you can do in-house and know how to save time and money working with a partner like ChargebackHelp.

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Safeguards to profit from

How Friendly Fraud Can Actually Help Your Business.

Friendly fraud is the new “rubber check” because most issuing banks have a rubber stamp policy on chargebacks. Though the circumstances may vary, if a customer calls the number on the back of their card and asks for a chargeback, they’re going to get one. The transaction is six months old… doesn’t matter: chargeback. The customer did not contact the merchant… oh well, here you go: chargeback. The customer got what they paid for… yep: chargeback. Read more …
Five tactis to fight fraud

5 Tactics to Un-friend Friendly Fraud

Our mission at ChargebackHelp is to prevent chargebacks and safeguard your merchant accounts. But an ounce of prevention is worth a pound of cure, so it’s important for merchants to know how to fortify their transactions with preventative measures without discouraging sales. Here, we’ll show you how. Read more …
Friendly fraud: customers caught in the act

Friendly Fraud, Awkward Enemy

As merchants, when we think of fraud, there’s nothing friendly about it. Yet the most common and costly form of fraud we face is called “friendly fraud.” The FBI currently ranks it as the #3 problem facing ecommerce. Here, we take a look at what’s so “friendly” about it, as well as the challenges and consequences merchants face from it.

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Referral network

ChargebackHelp Referral Program: Where whom you know pays

Now more than ever, it’s essential for merchants to build networks and get educated to protect their merchant accounts. Visa Inc. has tightened its requirements for merchants to prevent fraud and chargebacks. As a result, our embattled family of high-risk merchants has grown exponentially. Read more …
Nerd gilr in boxing gloves

Fighting Back With ChargebackHelp

Don’t go it alone when fighting chargebacks. Most merchants are very good at resolving disputes with their customers. But even if you’re at the top of your game at customer satisfaction, resolving disputes with issuing banks and card schemes is much more challenging. Here’s how ChargebackHelp can help you fight back.

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