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Get that Chargeback Back!

Compelling Evidence Explained

We say it all the time at ChargebackHelp, “Knowledge is power.” And representment is another case in point. If you know when you should represent against a chargeback, your chances of winning representment increase significantly. Don’t be one of those merchants that waste time and effort representing every chargeback. Read more …

Rosie the Representer

Representment: Fighting words

Representment is a real word, despite what your spellcheck might think. You may not recognize the term, but if you’re a merchant, you’ve definitely been in a position where representment can help you out big time. Representment is the formal process by which merchants can dispute a chargeback, and if successful, recover the revenue at stake.

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The deep web

The Fraud Ecosystem: From hack to chargeback

In 2014, top retailers Target, Home Depot, and CVS were all hacked, exposing over 100 million credit card records. In 2015, it was Walmart, Anthem, and AshleyMadison. In 2016, FriendFinder announced nearly half a billion accounts were hacked. And Yahoo is probably still getting hacked right now. These hacks have far reaching consequences that affect all of us, especially merchants. Chances are, if you’re a merchant who has been hit by fraud recently, those transactions can be traced back to data hacks like these.

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EMV Migration—Not as Advertised

The EuroPay, MasterCard and Visa (EMV) migration to “smart cards” is a text-book example of the dissonance between expectation and execution. Since the smart cards are virtually impossible to counterfeit, the migration was expected to significantly reduce fraud. This was fueled by a massive PR campaign from the card schemes promising as much. However, the reality of the migration proved to be a lot more complicated.

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Handcuff nerd

Visa’s Chargeback Clampdown

In November 2015, when Visa Inc. announced its acquisition of Visa EU, the markets barely seemed to notice the $23.4 billion transaction. Visa shares continued their steady blue-chip climb unfazed. But when the new Visa modified its fraud and chargeback monitoring in 2016, the other shoe dropped, right on top of high-risk merchants.

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Nerd Emoji

Nerd Alert! Geeking out on data capture.

We say it all the time at ChargebackHelp, “Knowledge is power.” And representment is another case in point. If you know when you should represent against a chargeback, your chances of winning representment increase significantly. Don’t be one of those merchants that waste time and effort representing every chargeback. Read more …

Hidden Costs of Fraud

You think chargebacks are bad? Try false positives…

While screening out fraud is a top priority, it is five times more important to avoid false positives-declining legitimate purchases as fraud. “Five times more” because merchants lose five times more to false positives than to chargebacks in time, resources, and revenue.

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ChargebackHelp Superhero

Don’t Go It Alone When Fighting Fraud

Fraud prevention is a tightrope act. You want to protect your business from fraud and chargebacks. But if you overprotect, your bottom line can suffer. Absolutely do what you can to prevent fraud, but know what you can do in-house and know how to save time and money working with a partner like ChargebackHelp.

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Safeguards to profit from

How Friendly Fraud Can Actually Help Your Business.

Friendly fraud is the new “rubber check” because most issuing banks have a rubber stamp policy on chargebacks. Though the circumstances may vary, if a customer calls the number on the back of their card and asks for a chargeback, they’re going to get one. The transaction is six months old… doesn’t matter: chargeback. The customer did not contact the merchant… oh well, here you go: chargeback. The customer got what they paid for… yep: chargeback.

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Five tactis to fight fraud

5 Tactics to Un-friend Friendly Fraud

Our mission at ChargebackHelp is to prevent chargebacks and safeguard your merchant accounts. But an ounce of prevention is worth a pound of cure, so it’s important for merchants to know how to fortify their transactions with preventative measures without discouraging sales. Here, we’ll show you how.

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