How is RDR different from Verifi CDRN and Ethoca alerts?

RDR manages Visa transactions only. Legacy Verifi alerts are routed through their Cardholder Dispute Resolution Network™ (CDRN®), and sometimes come from disputes on networks other than Visa. To resolve these legacy alerts, the merchant goes into their payment gateway to refund each alert manually. RDR is triggered before a CDRN alert is issued, and credits the cardholder directly through your merchant bank. If RDR is not triggered, the dispute then routes to CDRN.

Ethoca typically manages Mastercard transactions. RDR does not cover Visa disputes routed through Ethoca because RDR credits are triggered through Visa Resolve Online (VROL).