PREVENT DISPUTES

CBH+ Deflect logo
CBH+ Deflect logo

STOP DISPUTES BEFORE THEY START

STOP DISPUTES BEFORE THEY START

CBH+DEFLECT extends the merchant’s reach into disputes at the point of cardholder inquiry. Transaction data is sent in real time for the cardholder and their bank to access on demand. So when a cardholder calls their bank to raise a dispute, your company information, product descriptions, delivery confirmations, and other compelling evidence is there to prevent cardholders and their issuers from raising disputes in the first place.

Extend Your Brand Presence

Your logo and contact information appears on your customer’s statement descriptor.

Inform Your Customers

Deeper product data helps them recognize the purchase, informing their queries before they call their bank.

Prevent Friendly Fraud

Issuers get the data that ties your customer to the sale to prevent friendly fraud from becoming disputes.

How Deflect Works

Cardholder

Deeper information to recognize transaction

Issuing Bank

Compelling evidence prevents friendly fraud

1

CBH+Deflect captures merchant transaction data in real time.

2

Order Insight/Eliminator provides the data on cardholder online statement.

3

Cardholder or Issuer accesses data beneath transaction descriptor.

4

Information satisfies query, dispute is deflected