

STOP DISPUTES BEFORE THEY START
STOP DISPUTES BEFORE THEY START
CBH+DEFLECT extends the merchant’s reach into disputes at the point of cardholder inquiry. Transaction data is sent in real time for the cardholder and their bank to access on demand. So when a cardholder calls their bank to raise a dispute, your company information, product descriptions, delivery confirmations, and other compelling evidence is there to prevent cardholders and their issuers from raising disputes in the first place.
How Deflect Works


Cardholder
Deeper information to recognize transaction

Issuing Bank
Compelling evidence prevents friendly fraud
CBH+Deflect captures merchant transaction data in real time.
Order Insight/Eliminator provides the data on cardholder online statement.
Cardholder or Issuer accesses data beneath transaction descriptor.
Information satisfies query, dispute is deflected