How do I refund disputes?

Once the merchant receives an alert from a legitimate dispute, a refund must be issued. Merchants can issue refunds through their usual channels, typically through the gateway where the purchase was initially made. To ensure the refund prevents a chargeback, the merchant must mark the alert as refunded. With ChargebackHelp Plus, this is done in the CBH+Resolve module.

For Visa transactions, merchants can configure Verifi’s Rapid Dispute Resolution tool. RDR automates the resolution process. The merchant creates rules that qualify certain disputes. Qualified disputes are credited automatically.