RDR is hands-free dispute resolution. Prior to RDR, merchants would have to evaluate and refund transaction disputes manually, or have those funds taken from them by a chargeback, and incur fees and penalties. Once the RDR decisioning executes, the acquirer [...]
RDR was designed to benefit all stakeholders in a transaction. The customer gets a credit immediately. The issuing bank has a happy customer. The acquiring bank has a compliant merchant account. The merchant is freed up from a typically cumbersome [...]
RDR (Rapid Dispute Resolution) is provided by Verifi, a Visa Company, that enables merchants to automate dispute resolutions with pre-defined rule sets. This rules-driven decisioning triggers a credit to cardholders for qualified disputes. It is meant to reduce the amount [...]
The TL/DR: Representment is when a merchant disputes a cardholder’s claim of a fraudulent charge, and can provide compelling evidence to support this. When the merchant submits a transaction to receive the funds from the bank, this is called [...]
As a matter of fact we do! BILLAPAY is our very own proprietary gateway, designed specifically to manage processing for high-risk clients. It is a PCI-compliant, 3D Secure gateway solution that integrates seamlessly with the many services we already provide our [...]
VISA has introduced its new “Visa Claims Resolution Initiative,” otherwise known as the “VCR”. It’s a policy meant to expedite transaction disputes and reduce chargebacks for cardholders, merchants and banks alike. However, it is yet unclear whether it will deliver [...]
Getting started with ChargebackHelp is an easy process. We would like to get to know you a little better, so to start the process, contact us and tell us a little bit about your business; we can then provide you [...]
Yes. We’re happy to work with a wide variety of issuers, foreign and domestic. And to better serve our clients dealing with overseas banks, we have added a European office to cover concerns in both Europe and Asia. [...]
It’s not “if,” it’s “when.” And we’d never want you to have to contain yourself, instead, we’d prefer you tell your colleagues and other viable business associates about us. We’d love to work out a referral deal with you. [...]
Our API can either push data from or to you. It routes alerts to you while enabling you to respond to those alerts. What data you “push” or “pull” is customized to your processing needs. This is what we [...]
For Visa domestic, it’s under 1% of transactions, however, a merchant cannot exceed 100 chargebacks in a 30 day period, no matter what. MasterCard is 1.5% of transactions and similarly, a merchant cannot exceed 100 chargebacks in a 30 [...]
Chargebacks are the most prominent algorithmic way to discern if your product transactions and customer support are adequately satisfying your customers. If your business model is yielding high chargebacks, this gives issuing banks the impression that your customers are not [...]