Consumers may initiate a chargeback by raising a dispute with their card-issuing bank. When the issuing bank deems the dispute as valid, they take the transaction funds back from the merchant. This taking of funds is known as a chargeback. It can result from any of the following disputes:
  • Unauthorized charges and fraud
  • Incorrect charges, wrong amounts
  • Goods/services not received
  • Goods/services received not as described
  • Receiving damaged goods
  • Processing errors
  • Fulfillment errors