Everything You Need to Know About Merchant Chargeback Rights
Even within a system that is so thoroughly pro-cardholder, and thus merchant-unfriendly by proxy, merchants do have chargeback rights.
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5 PayPal Chargeback Scams & How to Prevent Them
Even though PayPal is well-known for being secure it doesn’t come without issues. As with most payment processors they’re susceptible to chargeback fraud.
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The Perfect Customer Service Response to Chargebacks
Chargebacks are considered to be a friction point between merchants and customers. But it doesn’t have to be with the perfect customer service response.
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Five Common Chargeback Myths Destroyed
Understanding chargebacks is not that straightforward and it generates a lot of gossip, misinformation, and myths.
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The Cost of Chargebacks
What is the true cost of chargebacks? “How much?” is a common yet tough question to answer, especially in the payments industry.
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Arbitration is Not Your Friend
Arbitration chargebacks are the “ugly divorce” of transaction disputes. It means you have exhausted all reasonable recourse to resolve a dispute.
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How to Win at Chargeback Reversals
Lots of our competitors out there want you to believe you can achieve chargeback reversals through representment, but that’s fake news.
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Chargeback vs Refund: What’s the Difference?
To a cardholder, the difference between a chargeback and a refund is merely semantics; to them, the end result for them is the same.
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Customer Disputes: What happens?
Let’s look at what happens when a customer disputes a purchase. For many merchants, their understanding of this process begins and ends with chargebacks.
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The Chargeback Process Explained
The chargeback is a complex dispute process that is mostly hidden to the merchant. This process is in dire need of an update to improve communication.
