The Perfect Customer Service Response to Chargebacks
Chargebacks are commonly considered to be a friction point between merchants and customers. But it doesn't have to be. Merchants that take the initiative can put chargebacks into the win [...]
Five Common Chargeback Myths Destroyed
Chargebacks are one of the less-glamorous byproducts of the merchant life. They're inconvenient, problematic, and often misunderstood. Like all murky troubles in life, understanding chargebacks is not that straightforward and [...]
The Merchant’s Bill of Chargeback Rights
Time to read you your rights. Even within a system that is so thoroughly pro-cardholder, and thus merchant-unfriendly by proxy, merchants do have rights when dealing with chargebacks. Like most [...]
The Cost of Chargebacks
"How much?" is perhaps the most-asked question of all time. Unfortunately, in the payments industry at least, it's also the most difficult to answer. That's especially true when it comes [...]
Arbitration is Not Your Friend
Arbitration chargebacks are the "ugly divorce" of transaction disputes. It means you have exhausted all reasonable recourse to resolve a dispute between you, the cardholder, and the banks, and you [...]
How to Win at Chargeback Reversals
Have a nice holiday? Good, now it's time to burst your bubble... There's no such thing a chargeback reversal. Lots of our competitors out there say you can reverse a [...]
