Visa and Verifi tells us that Order Insight has a deflection rate of 10%. OI is also effective from a qualitative perspective. Give your customers the added service of deeper transaction details on their statements. Help issuers fight friendly [...]
Starting from the merchant and working out to the cardholder, here's how DEFLECT delivers Order Insight for merchants. DEFLECT configures and manages the APIs connecting the merchant transaction data to Verifi's Order Insight. Order Insight sends order details, CRM [...]
After April 2021, RDR works with any transaction made over the Visa network. This includes not only credit cards, but debit and pre-paid cards as well.
RDR is a product provided by Verifi - a Visa company. It can only catch disputes coming through Visa Resolve Online (VROL). So disputes for AMEX or other card transactions are not covered by RDR.
RDR intercepts disputes off Visa Resolve Online (VROL) and executes its decisioning. VROL routes unqualified disputes to the merchant through Verifi CDRN. Refunds for these disputes must be executed in the merchant payment gateway, manually. Or, merchants can let the [...]
BIN/CAID is a combination of numbers that Visa uses together to identify merchant accounts (MIDs) in VROL. BIN is the Bank Identification Number of the acquiring bank handling the transaction. CAID is the Card Acceptor ID that identifies a store [...]
Merchants can set up to ten rules, each with up to seven attributes, specific to the BIN/CAID identifiers of a given merchant account. The seven attributes are Issuer BIN Transaction Date Transaction Amount Transaction Currency Code Purchase Identifier Dispute Category [...]
Merchants with deeper processing history and previous exposure to disputes will have a better idea which disputes to target for RDR. ChargebackHelp will set triggers based on that history. For newer merchants, a default configuration can be provided, usually for [...]
ChargebackHelp includes RDR within its RESOLVE module. ChargebackHelp also handles the integration and maintains the connection so the merchant doesn't have to.
RDR manages Visa transactions only. Legacy Verifi alerts are routed through their Cardholder Dispute Resolution Network™ (CDRN®), and sometimes come from disputes on networks other than Visa. To resolve these legacy alerts, the merchant goes into their payment gateway to [...]
Yes! By refunding a transaction automatically, the dispute can not become a chargeback. Also, disputes credited by RDR do not count against the merchant's disputes-to-sales ratio.
Previously, cardholders would have to wait two to five days, and sometimes longer, to get a refund from a dispute. With RDR, once the issuer enters the dispute into Visa Resolve Online (VROL) and it qualifies under the merchant's pre-set [...]