What is a dispute alert?

Also known as a chargeback alert or simply “alerts,” these are notifications a merchant can receive that a dispute is being investigated and a chargeback is pending. To receive alerts, merchants must subscribe to either Ethoca or Verifi (or both – ChargebackHelp Plus integrates both services.). Ethoca and Verifi have partnerships with issuing banks that allows them to get notified when a transaction is being disputed. Ethoca and Verifi then issue alerts to subscribed merchants. From there, the merchant can take action to resolve the dispute.