Payments Industry News
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Cyber Monday Chargebacks: Why Post-Purchase Clarity Is Your Best Defense
Cyber Monday chargebacks often stem from delivery delays and unclear promotions. Learn how to improve clarity, automate refunds, and prevent disputes during the ecommerce surge.
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Black Friday Chargebacks: How to Stay Ahead of the Chaos
Black Friday chargebacks can linger for months. Learn how to prepare with team training, clean records, alerts, and Visa RDR to prevent errors and protect ratios.
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BFCM Chargebacks: How to Survive Black Friday and Cyber Monday
BFCM chargebacks rise fast during holiday sales. Learn how to prepare with audits, alerts, and Visa RDR, plus when to automate refunds to protect ratios.
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Automate Refunds and Stay VAMP-Compliant With Visa RDR
Learn how Visa RDR automation helps merchants stay compliant with Visa’s new VAMP standards, prevent chargebacks, and reduce refund workloads through automation.
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Automating Chargeback Responses in Shopify
Learn how Shopify merchants can automate chargeback responses to save time, reduce manual work, and improve win rates using connected dispute management tools.
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The Future of Chargeback Regulation
Learn how Visa’s new VAMP rules and changing network oversight are shaping the future of chargeback regulation and what merchants can do to stay compliant.
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Chargeback Prevention in Travel and Hospitality
Learn why chargeback prevention is critical in travel and hospitality, and how ChargebackHelp’s solutions safeguard bookings, revenue, and compliance.
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Staying Under VAMP Thresholds with ChargebackHelp
Learn how merchants can stay under Visa’s VAMP thresholds, avoid penalties, and protect revenue with ChargebackHelp’s prevention and recovery solutions.
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Creating Smart Rules to Flag Risky Shopify Orders
Learn how to create smart rules in Shopify to flag risky orders, reduce chargebacks, and protect your store from fraud while keeping customers satisfied.
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Predictive Analytics for Chargeback Prevention
Understand how predictive analytics helps merchants prevent chargebacks before they happen. Learn how ChargebackHelp integrates predictive tools with alerts.
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Protect Your VAMP Ratio by Deflecting Disputes
Protect your VAMP ratio by preventing disputes from becoming chargebacks. Learn how DEFLECT with Order Insight and Consumer Clarity keeps ratios in check.
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Fraud Prevention Tools for Growing Shopify Stores
Learn the essential fraud prevention tools Shopify merchants need to protect growing stores, reduce chargebacks, and maintain customer trust.
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Lower Your VAMP Ratio with Ethoca Alerts
Lower your vamp ratio with Ethoca Alerts. Discover how ChargebackHelp’s solutions prevent chargebacks, reduce costs, and safeguard your merchant account.
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Decoding VAMP: From Confusion to Clarity
Discover what Visa’s VAMP program means for merchants. Learn when fines begin, how thresholds work, and how ChargebackHelp can support compliance.
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GDPR and Chargebacks: What Merchants Need to Know
GDPR chargeback management requires secure handling of personal data. Learn how merchants can align workflows to reduce risks, avoid fines, and build trust.
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The True Cost of Chargebacks for Shopify Stores
Understand the true cost of chargebacks for Shopify stores, from lost inventory and shipping fees to tighter VAMP scrutiny. Learn practical steps to reduce disputes and protect growth.
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Managing Chargebacks in the Voice Payments Era
Voice payments are rising fast. Discover how merchants can manage chargebacks in this new channel and protect revenue with ChargebackHelp solutions.
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Big Changes Coming: VAMP Enforcement Begins October 1st
Visa’s VAMP enforcement begins October 1. Discover how merchants can avoid penalties by improving chargeback management and same-month dispute resolution.
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How to Improve Your Chargeback Win Rate
Chargeback win rate optimization for merchants. Learn how evidence, speed, and automation improve representment outcomes with ChargebackHelp’s RECOVER solution.
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Crypto Exchange Chargeback Management Strategies
Crypto Exchange Chargebacks need proactive prevention and fast resolution. Learn how alerts, automation, and clear evidence reduce risk and protect revenue.
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Why Chargebacks Rise as Your Shopify Store Grows
Uncover why Shopify chargebacks tend to rise as your store grows, the hidden risks behind scaling, and practical steps to keep dispute volumes in check.
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How to Reduce Chargeback Reserve Funds
Chargeback reserve funds tie up working capital. Learn what they are, why acquirers use them, and practical ways merchants can reduce reserve requirements.
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Using Dispute Notifications to Reduce Chargebacks
Dispute notifications give merchants a chance to resolve issues early and avoid chargebacks. Learn how ChargebackHelp streamlines dispute notification workflows.
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BNPL Chargebacks Explained: What Merchants Need to Know
BNPL chargebacks are rising fast as Buy Now Pay Later adoption grows. Learn what makes these disputes unique and how merchants can manage them effectively.
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A Look Into Gen Z Chargeback Behavior
Explore chargeback behavior among Gen Z shoppers and learn how merchants can prevent disputes through alerts, transparency, and proactive communication.
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Using Shopify’s Tools to Fight Chargebacks
Learn how to use Shopify’s dispute dashboard to fight chargebacks, automate parts of your response process, and avoid common mistakes when submitting evidence.
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Preventing Chargebacks in Social Commerce
Chargeback prevention is vital for merchants selling on social platforms like TikTok and Instagram. Learn proven strategies to reduce disputes and protect revenue.
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How to Respond to a Chargeback on Shopify
Learn how to respond to a chargeback on Shopify, navigate Shopify’s dispute resolution system, and explore support options from chargeback management experts.
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Managing Chargebacks in the Travel Industry
Managing chargebacks in the travel industry requires clear policies, proactive alerts, and strong evidence to reduce disputes and protect revenue.
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Chargeback Management Do’s and Don’ts
Chargeback management is filled with avoidable mistakes. Learn what merchants should do, and stop doing, to reduce chargebacks and protect revenue.
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Spotting Risky Orders Before They Ship
Prevent chargebacks on Shopify by spotting risky orders before they ship by identifying common red flags like mismatched addresses, suspicious email domains, and bulk orders of high-resale items.
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Preventing Chargebacks with Rapid Dispute Resolution
Rapid dispute resolution helps merchants prevent chargebacks automatically, protect revenue, and lower fees. Learn how ChargebackHelp makes setup simple.
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Chargeback Prevention in High-Risk Industries
Chargeback prevention is critical for high-risk merchants. Learn how to stay below chargeback thresholds, avoid penalties, and protect payment processing access.
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Simple Steps to Reduce Chargebacks on Shopify
Learn how to reduce chargebacks on your Shopify store by understanding common causes and applying clear, proactive solutions.
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How to Set Up Chargeback Management for Your Business
Learn how to set up chargeback management for your business with tools like alerts, representment, and transaction data. Discover solutions to stay compliant and protected.
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Mastercard Report on the True Cost of Chargebacks in 2025
Protect your business by understanding the true cost of chargebacks in 2025 and how to prevent unnecessary losses with modern solutions.
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Shopify Chargebacks 101
Crash course on how Shopify chargebacks work, why customers file chargebacks, and how merchants can prevent chargebacks and manage disputes to protect their profits.
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Understanding Chargebacks on Shopify: 2025 Merchant Guide
This first part of our running series helps Shopify merchants manage chargebacks with confidence, offering clear guidance for stores at every stage of growth.
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How Chargeback Alerts Power Automated Protection
Learn how chargeback alerts and automation combine to help merchants reduce risk, protect revenue, and simplify chargeback management.
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How to Build Strong Chargeback Protection for Ecommerce
Learn how ecommerce merchants can reduce chargebacks, protect revenue, and automate dispute handling with a multi-layered chargeback protection strategy.
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How ChargebackHelp Uses Order Insight to Deflect Disputes
Order Insight helps prevent chargebacks by resolving confusion early. Learn how ChargebackHelp delivers it seamlessly through DEFLECT.
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Reducing First-Party Fraud with Mastercard’s First-Party Trust
First-party fraud is rising. Learn how Mastercard’s First-Party Trust helps merchants reduce friendly fraud, avoid chargebacks, and stay aligned with network standards.
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How Ethoca Consumer Clarity Prevents Confusion and Chargebacks
Ethoca Consumer Clarity helps merchants prevent confusion-based chargebacks by giving customers the transaction details they need to recognize legitimate purchases.
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Mastercom Collaboration as a Competitive Advantage
Mastercom Collaboration helps merchants resolve Mastercard disputes before they escalate. Learn how ChargebackHelp integrates it for early resolution and revenue protection.
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How Automated Chargeback Protection Works
Discover how automated chargeback protection helps merchants reduce manual work, improve dispute outcomes, and scale faster with ChargebackHelp’s integrated platform.
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Important VAMP Update Every Merchant Should Review
Visa’s VAMP changes take effect June 1, redefining how merchant risk is calculated. Learn what’s changing and how to protect your business from penalties.
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Why ChargebackHelp Uses Visa RDR for Auto Representment
Visa RDR lets merchants resolve disputes instantly. Learn how ChargebackHelp integrates RDR for faster revenue recovery, lower chargebacks, and less manual work.
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How Verifi CDRN Helps Merchants Stay Ahead of Chargebacks
Verifi CDRN gives merchants an early edge by resolving disputes before they escalate. Learn how ChargebackHelp makes CDRN easy to implement and scale.
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How ChargebackHelp Simplifies Chargeback Management
Discover how ChargebackHelp streamlines chargeback management by combining alerts, automation, and expert support into one solution merchants can trust.
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Comparing Order Insight and Consumer Clarity for Chargeback Reduction
Compare Order Insight and Consumer Clarity to understand how each tool reduces chargebacks. Learn how ChargebackHelp’s DEFLECT solution supports both services.
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New VAMP Rules Are Raising the Stakes for Merchants
Visa Acquirer Monitoring Program (VAMP) is raising the stakes for merchants and acquirers. Learn how to stay compliant, avoid penalties, and leverage ChargebackHelp’s solutions for chargeback and fraud management.
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Ethoca Alerts: The Smart Way to Prevent Chargebacks
Discover how Ethoca alerts help merchants prevent chargebacks. Learn how real-time notifications empower you to take action, reduce risk, and protect your revenue with ChargebackHelp’s solutions.
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How Chargeback Alerts Are Transforming Merchant Risk Management
Discover how chargeback alerts are reshaping merchant risk management, helping businesses prevent disputes, reduce chargebacks, and improve customer satisfaction.
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What Every Merchant Should Know About Visa RDR
Visa RDR lets merchants resolve disputes automatically before they become chargebacks. Learn how Rapid Dispute Resolution works and how to activate it.
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How Important Are Billing Descriptors?
Confused customers file chargebacks. Vague billing descriptors are often to blame. Discover how descriptive, brand-consistent billing details can lower your dispute ratio.
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The Growing Trend of Family Fraud
Explore the complex issue of Family Fraud and how to protect your business from unauthorized purchases and costly chargebacks.
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Preventing First-Party Fraud: Best Practices for Chargeback Defense
Discover key insights on preventing first-party fraud and safeguarding your business from chargeback risks.
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Is a 30% Chargeback Win Rate Enough? What Merchants Need to Know
Uncover tips to elevate your chargeback win rate and minimize the impact of fraudulent transactions on your business.
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The ISO Advantage: Efficient Merchant Services and Chargeback Management
Learn how ISOs, Independent Sales Organizations, operate and their impact on chargeback management for companies of all sizes.
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What Gen Z Consumer Trends Mean for Your Chargeback Risk
Mitigate chargeback risk by understanding Gen Z shopping habits. Learn how to meet their high expectations and adapt to new consumer trends.
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A Quick Look at the Legal History of Chargebacks
Learn about the key developments in the legal history of chargebacks that shaped today’s payment systems and the laws that govern them.
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Six Tips For Reducing Chargebacks Due To Customer Confusion
Learn how to effectively reduce chargebacks with actionable tips to prevent customer confusion, a preventable cause of many chargebacks.
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Understanding Transaction Data Analysis and Chargebacks
Discover the importance of transaction data analysis to help forecast and prevent chargebacks using a data-driven approach.
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Chargebacks | Fraud | Industry
Understanding Visa’s VAMP
The VAMP is launching on April 1st, 2025. Discover what this means for merchants and acquirers and how to keep your business in compliance.
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Considering Chargebacks from a Bank’s Perspective
Explore chargebacks from the perspective of the banks to understand the challenges faced by financial institutions and merchants.
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2025 Chargeback Time Limits Explored and Explained
Understand Chargeback Time Limits to protect your business and manage disputes effectively. Learn all the necessary details.
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Understanding the Chargeback Process in 2025
Understand the chargeback process and how it affects your transactions. Learn the steps to manage disputes effectively.
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How FaaS (Fraud as a Service) Contributes to Chargebacks
Understand FaaS (Fraud as a Service): a troubling service that provides tools for fraudsters, impacting merchants small and large.
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Could High Inflation Spur Chargebacks?
Learn effective strategies for managing chargebacks during inflation to protect your business and maintain profitability.
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Chargebacks are Big Business: The Unique Challenge Large Merchants Face
Understand the chargeback challenges faced by large businesses. Discover how size impacts dispute management and fraud.
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Chargebacks | Fraud | Industry
pAIscreen and ChargebackHelp Team Up to Bring Enhanced Screening and Fraud Prevention To Issuers and Merchants
pAIscreen is pleased to announce it is collaborating with ChargebackHelp, a leader in dispute management, to augment it’s AI-powered, real-time transaction screening solution.
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What Defines Fraudulent Chargebacks?
Understand the difference between legitimate and fraudulent chargebacks. Learn how to protect your business and minimize the impact of chargeback fraud.
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2025 Merchant Guide to Lowering Chargebacks Under 0.56%
Learn how to effectively lower chargebacks to below 0.56 percent and protect your business with practical strategies and solutions.
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What are Acquirer Reference Numbers (ARN)?
Learn about the Acquirer Reference Number and its importance in payment processing. Understand how this unique identifier helps track and trace transactions.
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Fight Chargebacks With Our Chargeback Rebuttal Letter Template
Learn how to write an effective chargeback rebuttal letter with our step-by-step guide. Lower your chargeback rate and fees with our template.
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Why use a Chargeback Management Platform?
Optimize your chargeback management with the right platform. Discover the benefits of using a chargeback management platform for your business.
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Reducing Chargebacks in the Era of Subscriptions
Prevent subscription chargebacks and protect your revenue. Discover effective strategies to minimize the risk of chargebacks in your subscription business.
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What is First-Party Fraud?
Understand the impact of first-party fraud. Learn about the strategies and prevention methods to protect your business.
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Chargebacks: A $100 Billion Dollar Problem
Learn how to detect and prevent first party fraud in your business. Stay one step ahead of fraudsters with these strategies and tools.
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What Are Chargeback Alerts?
Learn how chargeback alerts can help you prevent fraudulent transactions and protect your business.
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Takeaways From NFIB’s Updated Chargeback Guide
A summary of NFIB’s newest chargeback guide for merchants to help protect business and preserve revenue in 2025.
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What is Chargeback Representment?
Learn everything you need to know about representment and how it can help protect your business and reduce chargebacks.
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Chargebacks 2025: What Merchants Need to Know
Complex changes are coming to the chargeback process for merchants in 2025. Learn how to utilize the changes to lower chargebacks in 2025.
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What is Friendly Fraud?
Avoid falling victim to friendly fraud and first-party fraud. Discover how to protect your business and minimize the risks.
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Merchant Guide to Chargebacks and Refund Requests
Discover the key differences between chargebacks and refunds. Learn how they can impact merchants and why chargebacks can be more costly in the long run.
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Pre and Post-Transaction Fraud Prevention for Merchants
Protect your business from transaction fraud and chargebacks. Learn how to prevent and fight fraud for long-term success.
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How to Prevent and Fight Chargeback Fraud
First-party chargeback fraud is a major issue for businesses, including restaurants, retailers, service providers, and more.
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Understanding the EU’s Strong Customer Authentication Requirements
Strong Customer Authentication requires banks to ask for a second form of ID to confirm that the person using a credit card is the cardholder.
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Industries and Businesses Most At Risk of Chargebacks
Chargebacks are a major threat to most small and medium enterprise. But which small businesses experience the highest chargeback risks?
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Chargeback Accounting for Merchants: What You Need to Know
We’ve covered how to prevent and combat chargebacks extensively, and now we’re going to take a look at chargeback accounting.
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Debit Versus Credit Card Chargebacks: What Merchants Should Know
There can be subtle differences between debit and credit card chargebacks and it’s wise for businesses to understand them.
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How to use AI and Automation to Prevent Chargebacks
Artificial Intelligence anti-fraud and chargeback tools will expand the toolbox for merchants, allowing them to more effectively fight fraud.
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How to Fight Chargebacks as a Small Merchant
Chargebacks are bad for businesses of every size, but for small businesses, even a few chargebacks could quickly evolve into an existential threat.
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Chargeback Reasons: Why Customers Dispute Valid Purchases
Some cardholders end up filing chargebacks on valid purchases, sometimes by mistake, sometimes because they’re looking to commit fraud.
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Merchant Guide to Reducing Holiday Chargebacks
Come January, you’ll likely see an uptick in holiday chargebacks. Late December and January are sometimes referred to as chargeback season.
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Preventing Chargebacks on Black Friday and Cyber Monday
Black Friday and Cyber Monday, in particular, drum up sales, but unfortunately, these shopping holidays can fuel chargebacks as well.
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How to Reduce Chargeback Risk from MOTO Transactions
Before the Web, MOTO, or Mail-Order/Telephone Order transactions were one of the most popular alternatives to in-person shopping.
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Prevent Chargeback Fraud with New Secure Payment Authentication
Fraud and cybercrime are major risks for businesses. Luckily, Google Pay has rolled out secure payment authentication services for merchants.
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Chargeback Prevention Guide: 13 Proven Ways to Prevent Chargebacks
Chargebacks are a major hassle and risk for merchants. The good news is that there are many steps you can take to prevent and reduce them.
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Protect Your Business from Enumeration Attacks: A Guide for Merchants
Businesses big and small need to take cybersecurity threats seriously. Enumeration attacks, in particular, have emerged as a grave threat.
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How ChargebackHelp Makes Managing Multiple Chargeback Services Easier
ChargebackHelp’s dispute management platform can be used to streamline chargeback management and to bring various tools under one roof.
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What is Chargeback Representment and How Does it Work?
Chargeback representment can be exceptionally useful for merchants, allowing them to fight fraud and protect revenues.
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What You Should Know About High-Risk Merchants and Chargebacks
Some businesses are at a higher than normal risk of suffering chargebacks and can be designated as “high-risk” by acquiring banks.
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What is the difference between Ethoca and Verifi Alerts?
By using chargeback alerts provided by Ethoca/Mastercard and Verifi/Visa, merchants can head off chargebacks before they are filed.
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Ethoca Chargeback Alerts – Useful Guide
Updated: 8/7/2024 Chargebacks have been enshrined into federal law and aim to protect consumers from fraud and mishandled transactions. Chargebacks greatly reduce the risk of fraud for card holders, but unfortunately, they create a lot of risks for merchants. Yet there are many steps merchants can take to prevent and combat chargebacks. Ethoca Alerts rank…
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What Are Chargeback Alerts and How Can They Help?
Chargeback alerts rank among the most effective and useful prevention tools. We’ll take a moment to explain what they are and how they work.
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Valid & Invalid Chargebacks: What’s The Difference?
It’s crucial for merchants to know the difference between valid and invalid chargebacks and how to deal with them.
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Understanding the Merchant’s Rights When it Comes to Chargebacks
Much of the discussion around chargebacks focuses on customer rights. However, businesses also have rights when it comes to chargebacks.
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CFPB Extends Chargebacks to Buy Now, Pay Later Programs
Merchants may have used BNPL to dodge chargebacks; but now, that’s changed. However, with the right strategies and tools, merchants can still limit them.
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Visa Verifi’s RDR and CDRN Tools Explained
Did you know all Verifi and Visa dispute solutions are available through ChargebackHelp? They’re part of our one-stop-solution for merchants.
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How Ethoca Alerts Can Protect Your Business and Prevent Chargebacks
A comprehensive review of Ethoca’s chargeback prevention tool.
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How Does Ethoca Consumer Clarity Prevent Chargebacks?
An in-depth look under the hood at how Consumer Clarity can deflect disputes and defend merchant revenue.
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Visa’s Acquirer Monitoring Program: How it affects merchants (updated)
Visa will retire its Visa Fraud Monitoring Program (VFMP) and Visa Dispute Monitoring Program (VDMP) for merchants in the Visa Europe region.
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Chargeback Prevention Tools Explained
How each tool works, why they’re important to merchants and how ChargebackHelp integrates them.
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The Best Dispute Management Software in 2024
By leveraging the best dispute management software in 2024, you can dramatically reduce chargebacks, safeguarding your company.
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What Are Chargeback Ratios?
Everything you need to know about this crucial business metric, why it matters, and what you can do to stay in the green.
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Chargebacks | Fraud | Industry
How is Artificial Intelligence Impacting Fraud and Chargebacks?
Understanding what AI is and isn’t, and how it affects dispute management. Everything a merchant needs to know.
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How to Ground Soaring Airline and Travel Fraud
The travel industry is rife with chargeback fraud. Luckily there are many tools available to reduce and manage chargebacks.
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A Prescription to Reduce Chargebacks in the Healthcare Industry
Just like any other business, medical providers and health insurance companies get hit with fraud and chargebacks.
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Chargebacks Are Still a Threat in the Era of EMV
The EMV rollout has greatly reduced card-present fraud, but scammers can still use exploits to compromise smart chip protections.
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Bot vs. Bot: How Artificial Intelligence both drives and fights fraud
There is an arms race underway between hackers that use AI to commit fraud and the “white hat” AI that can be used to fight back.
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Dealing with Lesser Known eCommerce Fraud
Sometimes, the quiet tactics are the most dangerous. Here are some strategies to deal with lesser-known types of fraud .
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Game Over for Fraud in the Video Game Industry
The global video game industry is absolutely massive, with $385 billion generated in 2023 alone; it is also, however, plagued by chargebacks.
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Here’s How Fraudsters Can “Phish” For Chargebacks
For businesses big and small, cybersecurity is crucial. Phishing can lead to fraudulent transactions, which can lead to chargebacks.
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eSkimmers and Chargebacks
EMV chips have made it virtually impossible to spoof physical cards, but these chips do little to prevent card-not-present fraud.
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The Five Best AI Solutions to eCommerce Fraud for Merchants
AI is a powerful tool for fighting fraud, but it’s not a stand-alone solution. Examine the advantages and disadvantages of these top 5 solutions.
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Contactless Payments Continued: Benefits and drawbacks
There are concerns with contactless payment methods. Fraudsters and other risks abound. Let’s take a closer look at contactless payment.
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How to Deal With Mobile Wallets and “Contactless Fraud”
Mobile wallet fraud is on the rise. As a retailer, understand this “contactless fraud” and take steps to protect your business and customers.
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The Dispute Landscape Part II: Solutions galore
Previously, we covered dispute issues—now, let’s explore solutions to help merchants save money and protect revenue.
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Chargebacks | Disputes | Fraud
The Dispute Landscape Part I: Fraud, disputes and their phases
This article dives into the “Dispute Landscape,” detailing dispute causes, terms, and definitions to get you up to speed.
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Five Quick Tips: How to prevent chargebacks
Chargebacks are a major threat to businesses big and small, but there are steps you can take to prevent them from occurring.
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Visa’s Compelling Evidence 3.0: Why you should (not) be worried
Dubbed “Compelling Evidence 3.0” or CE3.0, these guidelines guarantee merchant protections from certain categories of disputes.
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Five Most Common Types of Fraud Merchants Must Watch For
Criminals like to play the Grinch, committing these common types of frauds against businesses and consumers alike.
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The Ethoca Report on First-Party Fraud
Ethoca recently published an extensive report detailing the threat posed by first-party fraud and it’s certainly worth taking time to digest the findings.
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Use Returns to Reduce Chargebacks and Disputes
Let’s take a close look at how retailers can set up effective return policies to keep your customers happy and keep your revenue safe.
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Battle Chargeback Fraud and Returns During the Holiday Season
‘Tis the season for holiday shopping and that also means the season for holiday chargeback fraud and returns is fast approaching.
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When Fraud Attacks in the Metaverse, Be Ready
The Internet revolutionized the global economy and with it fraud. It’s only a matter of time before fraud will also plague the Metaverse.
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Q4 2022: Fraud Remains a Major Issue For Merchants
In this Q4 2022 report, we’re going to cover some of the most common types of fraud and the measures you can take to prevent or mitigate them.
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Partial Chargebacks = Full Threat
Partial chargebacks are just as serious of a threat as full chargebacks; the revenue is only the beginning of what you stand to lose.
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New Mandate! The Mastercard Acquirer Collaboration explained
Acquirers must now purchase and distribute non-Ethoca alerts, a new mandatory workflow called “Acquirer Collaboration” by Mastercard.
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Taking the Fight to Chargebacks: A Step-by-Step Guide to Dispute Management
Dispute management providers like ChargebackHelp integrate the right tools across all payment networks into one platform.
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Breaking Down the True Cost of Chargebacks
Chargebacks cost businesses over $30 billion yearly—more than McDonald’s or Netflix’s revenue. We’ll explore chargeback fees and their true overall costs.
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What Are Chargebacks?
Many merchants know of chargebacks but may not fully understand them. We’ll explain what they are, their origins, and how the process works.
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The Four Most Common Dispute Management Services
Chargebacks are a major threat for merchants online and IRL. Fortunately, companies can use dispute management services, to reduce risks.
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Confirm Your Deliveries, Retain Your Revenue
Your money rides along with that package, and without that delivery confirmation, your revenue can float away if a dispute arises.
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How We Connect Merchants to Dispute Management
Today, we’re going under the hood of CBH+ to show off how it connects merchants to the most effective dispute management tools.
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Compelling Evidence: Find it, use it, profit!
The key to winning representment is proper data capture. We share a little “insider knowledge” on spotting successful representment opportunities.
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What is 3D Secure (2.0 Edition)?
Technically speaking, 3D Secure (3DS) is an authentication process where three “domains” (hence 3D) are involved in authorizing a transaction.
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UPDATE! The EU Payment Service Directive
Sorry, nerds—PSD2 isn’t a game sequel or Star Wars character. It’s an EU law regulating payment services within the European Economic Area (EEA).
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Eliminate Friendly Fraud with DEFLECT and Order Insight
In our webinar “Eliminate Friendly Fraud Before It Starts,” ChargebackHelp and Verifi provide merchants with crucial insider knowledge.
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Cryptocurrency Eliminates Fraud and Chargebacks, But…
Cryptocurrency also known as “coins”, “tokens” or simply “crypto”, this technology can be extremely useful to merchants in combating fraud and chargebacks.
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Do You Need Manual Review to Prevent Fraud?
It’s not a question of “if” manual review is needed, but of “where” can it be most effective. Let’s review where manual review can be effective.
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Recover More Revenue with Effective Rebuttal Letters
If you’re composing a chargeback rebuttal letter to a bank, a couple of things have already happened to get you there.
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How To Profit From Returns
Returns are expensive, but chargebacks cost even more, so you do need a sensible and visible returns policy.
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What is Secure Remote Commerce?
Smart-chip maker EMVco has come up with a innovation that unifies security and convenience called Secure Remote Commerce.
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A Guide to Disputes with the Big Four Issuing Banks
Here’s everything you need to know about handling chargeback disputes with the big four credit card companies and banks.
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American Express Chargebacks – How Different Are They?
AMEX issue their cards and deal directly with cardholders. That’s why American Express chargebacks work differently than other chargebacks.
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Subscription Merchants: New Visa mandate for free trials
Visa’s free trial mandate aims to give greater transparency for customers and help merchants with better dispute protocols and accurate reason codes.
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Chargebacks 101: A merchant’s guide
AMEX issue their cards and deal directly with cardholders. That’s why American Express chargebacks work differently than other chargebacks.
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Merchant Help for Disputes on Amazon
Selling with Amazon comes with some unique benefits when dealing with disputes, provided the merchant complies with their requirements.
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Managing Disputes on Stripe
Stripe offers a cutting-edge solution for digital payments, but merchants still face disputes and chargebacks on the platform.
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Shopify Processing and Dispute Management Explained
Shopify is all-inclusive storefront solution for eCommerce merchants. It’s super-easy to set up and is used worldwide in over 175 countries.
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The Merchant Guide to Visa and MasterCard’s Chargeback Programs
Understand what happens with the card schemes when you process excessive chargebacks on their networks. Hint: It’s expensive.
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Gift Cards: A Cautionary Tale
They may be intended for the act of giving but gift cards are also the de facto currency for fraud online, since they’re as anonymous as cash.
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Are Blacklists Effective for Fraud Prevention?
Blacklisting is not a cure-all against eCommerce fraud even if it employs some useful mechanisms for catching suspected fraud.
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Does It Pay to Process Venmo?
Merchants looking to connect with the next generation of consumers will certainly want to consider peer-to-peer payment (P2P) solutions like Venmo.
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In-House or Out-Sourced Dispute Management? What You Need to Know
Dispute management is a balancing act. You want to protect your bottom line from fraud and chargebacks, but keep your costs low.
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How the US Congress Created Chargebacks
Chargebacks were created almost fifty years ago by the Fair Credit Billing Act to protect consumers from abuse.
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Subscription Merchants: 7 Fundamentals for Recurring Billing
Seven simple steps you can take in your recurring transactions that are just as important as the product to keep each account rolling.
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Retrieval Requests: An old process still haunting merchants
Receipts are needed for bookkeeping and taxes, of course, but they are equally important for retrieval requests.
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Chargebacks | Data | Disputes | Integrations
The ChargebackHelp Guide to Order Insight
Order Insight sends transaction data to issuing banks deflecting cardholder inquiries from becoming disputes and chargebacks.
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A Guide to Dispute and Fraud Notifications
Find out how to use dispute & fraud notifications to reduce disputes, lower costs and protect your merchant account.
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Rapid Dispute Resolution FAQs
Get answers to commonly asked questions about Visa’s new dispute resolution tool, Rapid Dispute Resolution.
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How and Why Visa’s VMPI Is Now Called Order Insight
When Visa launched VMPI, Verifi had its own version, Order Insight. This is the story of how they became one,
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How To Look Up and Resolve Pending Alerts
How to use the CBH+RESOLVE module to look up and resolve pending alerts, sort and organize data in tables, and set outcomes.
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Prevent Alerts With Visa’s Rapid Dispute Resolution
Visa’s RDR expedites fraud resolution with automated responses to disputes based on predefined rules set by the merchant.
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Fraud | Industry | Processing
Mastercard Introduces Connected Intelligence: Reduce your false declines
Mastercard’s Connected Intelligence will help identify weak links in transaction streams regarding fraud detection and false declines.
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Is This the Death of Chargebacks?
ChargebackHelp Plus (CBH+) in concert with Visa/Mastercard issuers, could very well usher in the death of chargebacks as we know them.
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Six Tips to Freeze Out Fraud for the Holidays
A spike in chargebacks will follow the spike in sales. Friendly fraud will creep in like a frost as those post-holiday bank statements roll in.
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Processing Explained, Simply
ChargebackHelp simplifies payment processing for merchants, breaking down the complex elements of transactions to make them easy to understand.
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What’s the Difference Between Credit and Debit Card Chargebacks?
The origin of the chargeback is forever tied to credit cards. But there are other cards that can induce chargebacks, such as a debit card.
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What is a PayPal Merchant Identification Number?
If you run a business and are selling services or goods, the merchant identification number is an extremely important part of the process.
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What is a Chargeback Fee?
The chargeback fee can vary based on factors like business type, banks, and card schemes. Chargebacks are costly, with additional time and effort involved for merchants.
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What Are High-Risk Businesses and High-Risk Products?
High-risk businesses aren’t necessarily “bad” business. On the contrary, if handled right, high-risk business can mean high profits for the bank.
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Ways to Protect Your Business from Credit Card Chargebacks
The real danger chargebacks present are not just the fees that accumulate; if you process too many, your processing can be abruptly terminated.
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What is High-risk Credit Card Processing?
High-risk merchants pay more for processing but gain access to unique opportunities, benefiting both processors and merchants.
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Issuer, Acquirer, or Network? The Banks Explained
Discover the key roles of Issuer, Acquirer, or Network in transactions—how issuing banks, card networks, and acquiring banks work together to process payments.
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Does Square Protect Merchants From Chargebacks?
Square has its own system for controlling revenue loss through chargebacks known as Square chargeback protection.
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Visa & MasterCard Mandate for Subscription Transactions – What it means?
Storing payment credentials speeds up transactions but can be abused. The Visa & MasterCard Mandate requires merchants to disclose stored card info for compliance.
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PayPal Chargebacks & Disputes – Useful Guide
Merchants processing transactions with PayPal can face disputes as with any other payment method. Know your merchant rights and how to resolve a dispute.
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PayPal Chargebacks- Everything You Should Know
This article gives a better insight into the nuances related to PayPal Chargeback Fees and help you understand what they constitute and when are they applied
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A PayPal Chargeback: Is the Seller Protection Program Enough?
PayPal doesn’t exactly protect you from chargebacks. But they do offer a Seller Protection Program to help reduce the number of chargebacks and disputes.
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How Does Zero Liability Policy Affect Merchants
Visa and MasterCard have “zero liability” policies in place in order to protect consumers against fraud. But how do how zero liability policies work?
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Verifi CDRN Chargeback Alerts – Everything You Need to Know
With the use of CDRN chargeback alerts Verifi gives merchants a chance to fight chargebacks and customer disputes on a more equal ground.
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Everything You Need to Know About Merchant Chargeback Rights
Even within a system that is so thoroughly pro-cardholder, and thus merchant-unfriendly by proxy, merchants do have chargeback rights.
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Cyber Monday Chargebacks: Why Post-Purchase Clarity Is Your Best Defense
Cyber Monday chargebacks often stem from delivery delays and unclear promotions. Learn how to improve clarity, automate refunds, and prevent disputes during the ecommerce surge.
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Black Friday Chargebacks: How to Stay Ahead of the Chaos
Black Friday chargebacks can linger for months. Learn how to prepare with team training, clean records, alerts, and Visa RDR to prevent errors and protect ratios.
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BFCM Chargebacks: How to Survive Black Friday and Cyber Monday
BFCM chargebacks rise fast during holiday sales. Learn how to prepare with audits, alerts, and Visa RDR, plus when to automate refunds to protect ratios.
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Automate Refunds and Stay VAMP-Compliant With Visa RDR
Learn how Visa RDR automation helps merchants stay compliant with Visa’s new VAMP standards, prevent chargebacks, and reduce refund workloads through automation.
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The Future of Chargeback Regulation
Learn how Visa’s new VAMP rules and changing network oversight are shaping the future of chargeback regulation and what merchants can do to stay compliant.
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Chargeback Prevention in Travel and Hospitality
Learn why chargeback prevention is critical in travel and hospitality, and how ChargebackHelp’s solutions safeguard bookings, revenue, and compliance.
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How ChargebackHelp Uses Order Insight to Deflect Disputes
Order Insight helps prevent chargebacks by resolving confusion early. Learn how ChargebackHelp delivers it seamlessly through DEFLECT.
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How ChargebackHelp Simplifies Chargeback Management
Discover how ChargebackHelp streamlines chargeback management by combining alerts, automation, and expert support into one solution merchants can trust.
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What Every Merchant Should Know About Visa RDR
Visa RDR lets merchants resolve disputes automatically before they become chargebacks. Learn how Rapid Dispute Resolution works and how to activate it.
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2025 Chargeback Time Limits Explored and Explained
Understand Chargeback Time Limits to protect your business and manage disputes effectively. Learn all the necessary details.
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How Does Ethoca Consumer Clarity Prevent Chargebacks?
An in-depth look under the hood at how Consumer Clarity can deflect disputes and defend merchant revenue.
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Chargebacks | Disputes | Fraud
The Dispute Landscape Part I: Fraud, disputes and their phases
This article dives into the “Dispute Landscape,” detailing dispute causes, terms, and definitions to get you up to speed.
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Using Dispute Notifications to Reduce Chargebacks
Dispute notifications give merchants a chance to resolve issues early and avoid chargebacks. Learn how ChargebackHelp streamlines dispute notification workflows.
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How Chargeback Alerts Power Automated Protection
Learn how chargeback alerts and automation combine to help merchants reduce risk, protect revenue, and simplify chargeback management.
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Mastercom Collaboration as a Competitive Advantage
Mastercom Collaboration helps merchants resolve Mastercard disputes before they escalate. Learn how ChargebackHelp integrates it for early resolution and revenue protection.
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How Automated Chargeback Protection Works
Discover how automated chargeback protection helps merchants reduce manual work, improve dispute outcomes, and scale faster with ChargebackHelp’s integrated platform.
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How Verifi CDRN Helps Merchants Stay Ahead of Chargebacks
Verifi CDRN gives merchants an early edge by resolving disputes before they escalate. Learn how ChargebackHelp makes CDRN easy to implement and scale.
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Ethoca Alerts: The Smart Way to Prevent Chargebacks
Discover how Ethoca alerts help merchants prevent chargebacks. Learn how real-time notifications empower you to take action, reduce risk, and protect your revenue with ChargebackHelp’s solutions.
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Cyber Monday Chargebacks: Why Post-Purchase Clarity Is Your Best Defense
Cyber Monday chargebacks often stem from delivery delays and unclear promotions. Learn how to improve clarity, automate refunds, and prevent disputes during the ecommerce surge.
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Black Friday Chargebacks: How to Stay Ahead of the Chaos
Black Friday chargebacks can linger for months. Learn how to prepare with team training, clean records, alerts, and Visa RDR to prevent errors and protect ratios.
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BFCM Chargebacks: How to Survive Black Friday and Cyber Monday
BFCM chargebacks rise fast during holiday sales. Learn how to prepare with audits, alerts, and Visa RDR, plus when to automate refunds to protect ratios.
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Automate Refunds and Stay VAMP-Compliant With Visa RDR
Learn how Visa RDR automation helps merchants stay compliant with Visa’s new VAMP standards, prevent chargebacks, and reduce refund workloads through automation.
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The Future of Chargeback Regulation
Learn how Visa’s new VAMP rules and changing network oversight are shaping the future of chargeback regulation and what merchants can do to stay compliant.
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Chargeback Prevention in Travel and Hospitality
Learn why chargeback prevention is critical in travel and hospitality, and how ChargebackHelp’s solutions safeguard bookings, revenue, and compliance.
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A Quick Look at the Legal History of Chargebacks
Learn about the key developments in the legal history of chargebacks that shaped today’s payment systems and the laws that govern them.
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Chargebacks | Fraud | Industry
Understanding Visa’s VAMP
The VAMP is launching on April 1st, 2025. Discover what this means for merchants and acquirers and how to keep your business in compliance.
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Could High Inflation Spur Chargebacks?
Learn effective strategies for managing chargebacks during inflation to protect your business and maintain profitability.
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Chargebacks | Fraud | Industry
pAIscreen and ChargebackHelp Team Up to Bring Enhanced Screening and Fraud Prevention To Issuers and Merchants
pAIscreen is pleased to announce it is collaborating with ChargebackHelp, a leader in dispute management, to augment it’s AI-powered, real-time transaction screening solution.
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Takeaways From NFIB’s Updated Chargeback Guide
A summary of NFIB’s newest chargeback guide for merchants to help protect business and preserve revenue in 2025.
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Chargebacks 2025: What Merchants Need to Know
Complex changes are coming to the chargeback process for merchants in 2025. Learn how to utilize the changes to lower chargebacks in 2025.
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Understanding Transaction Data Analysis and Chargebacks
Discover the importance of transaction data analysis to help forecast and prevent chargebacks using a data-driven approach.
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Compelling Evidence: Find it, use it, profit!
The key to winning representment is proper data capture. We share a little “insider knowledge” on spotting successful representment opportunities.
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Chargebacks | Data | Disputes | Integrations
The ChargebackHelp Guide to Order Insight
Order Insight sends transaction data to issuing banks deflecting cardholder inquiries from becoming disputes and chargebacks.
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How to Win at Transaction Descriptors
Descriptors are the line items you see on your bank statement that describe each transaction. Merchants must deliver concise descriptors to customers.
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Red flags your gateway should be catching
We’ve put together a checklist of some key red flags that your gateway should be automated to catch in your transactions.
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Self Assessment: Are you a soft target for fraud?
The EMV card transition is finally in high gear, which is great news for compliant retailers; card-present fraud is in decline.
