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News2020-10-28T22:46:18+00:00

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Compelling Evidence Explained

We say it all the time at ChargebackHelp, "Knowledge is power." And representment is another case in point. If you know when you should represent against a chargeback, your chances of winning representment increase significantly. Don't be one of those merchants that waste time and effort representing every chargeback. And [...]

Representment Explained

Representment is a real word, despite what spellcheck might think. You may not recognize the term, but if you're a merchant, representment can help you out big time. Representment is the process by which merchants can dispute a chargeback and recover the revenue at stake Get your money! [...]

The Fraud Ecosystem: From hack to chargeback

In 2014, top retailers Target, Home Depot, and CVS were all hacked, exposing over 100 million credit card records. In 2015, it was Walmart, Anthem, and AshleyMadison. In 2016, FriendFinder announced nearly half a billion accounts were hacked. And Yahoo is probably still getting hacked right now. These hacks have [...]

EMV Migration—Not as Advertised

The EuroPay, MasterCard and Visa (EMV) migration to "smart cards" is a textbook example of the dissonance between expectation and execution. Since the smart cards are virtually impossible to counterfeit, the migration was expected to significantly reduce fraud. This was fueled by a massive PR campaign from the card schemes [...]

Nerd Alert! Geeking out on data capture

We say it all the time at ChargebackHelp, "Knowledge is power." And representment is another case in point. If you know when you should represent against a chargeback, your chances of winning representment increase significantly. Don't be one of those merchants that waste time and effort representing every chargeback. And [...]

You think chargebacks are bad? Try false positives…

While screening out fraud is a top priority, it is five times more important to avoid false positives-declining legitimate purchases as fraud. "Five times more" because merchants lose five times more to false positives than to chargebacks in time, resources, and revenue.

How Friendly Fraud Can Actually Help Your Business

Friendly fraud is the new “rubber check” because most issuing banks have a rubber stamp policy on chargebacks. Though the circumstances may vary, if a customer calls the number on the back of their card and asks for a chargeback, they’re going to get one. The transaction is six months [...]

Friendly Fraud, Awkward Enemy

As merchants, when we think of fraud, there’s nothing friendly about it. Yet the most common and costly form of fraud we face is called “friendly fraud.” The FBI currently ranks it as the #3 problem facing ecommerce. Here, we take a look at what’s so “friendly” about it, as [...]

5 Tactics to Unfriend Friendly Fraud

Our mission at ChargebackHelp is to prevent chargebacks and safeguard your merchant accounts. But an ounce of prevention is worth a pound of cure, so it's important for merchants to know how to fortify their transactions with preventative measures without discouraging sales. Here, we'll show you how to unfriend friendly [...]