News and Information
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Subscription Merchants: New Visa mandate for free trials
Visa's free trial mandate aims to give greater transparency for customers and help merchants with better dispute protocols and accurate reason codes.
Chargebacks 101: A merchant’s guide
AMEX issue their cards and deal directly with cardholders. That's why American Express chargebacks work differently than other chargebacks.
Merchant Help for Disputes on Amazon
Selling with Amazon comes with some unique benefits when dealing with disputes, provided the merchant complies with their requirements.
Managing Disputes on Stripe
Stripe offers a cutting-edge solution for digital payments, but merchants still face disputes and chargebacks on the platform.
Shopify Processing and Dispute Management Explained
Shopify is all-inclusive storefront solution for eCommerce merchants. It's super-easy to set up and is used worldwide in over 175 countries.
The Merchant Guide to Visa and MasterCard’s Chargeback Programs
Understand what happens with the card schemes when you process excessive chargebacks on their networks. Hint: It's expensive.
Gift Cards: A Cautionary Tale
They may be intended for the act of giving but gift cards are also the de facto currency for fraud online, since they're as anonymous as cash.
Are Blacklists Effective for Fraud Prevention?
Blacklisting is not a cure-all against eCommerce fraud even if it employs some useful mechanisms for catching suspected fraud.
Does It Pay to Process Venmo?
Merchants looking to connect with the next generation of consumers will certainly want to consider peer-to-peer payment (P2P) solutions like Venmo.
In-House or Out-Sourced Dispute Management? What You Need to Know
Dispute management is a balancing act. You want to protect your bottom line from fraud and chargebacks, but keep your costs low.
How the US Congress Created Chargebacks
Chargebacks were created almost fifty years ago by the Fair Credit Billing Act to protect consumers from abuse.
Subscription Merchants: 7 Fundamentals for Recurring Billing
Seven simple steps you can take in your recurring transactions that are just as important as the product to keep each account rolling.