The Perfect Customer Service Response to Chargebacks
Chargebacks are considered to be a friction point between merchants and customers. But it doesn't have to be with the perfect customer service response.
Five Common Chargeback Myths Destroyed
Understanding chargebacks is not that straightforward and it generates a lot of gossip, misinformation, and myths.
The Cost of Chargebacks
What is the true cost of chargebacks? “How much?” is a common yet tough question to answer, especially in the payments industry.
Arbitration is Not Your Friend
Arbitration chargebacks are the "ugly divorce" of transaction disputes. It means you have exhausted all reasonable recourse to resolve a dispute.
How to Win at Chargeback Reversals
Lots of our competitors out there want you to believe you can achieve chargeback reversals through representment, but that's fake news.
Chargeback vs Refund: What’s the Difference?
To a cardholder, the difference between a chargeback and a refund is merely semantics; to them, the end result for them is the same.
Customer Disputes: What happens?
Let's look at what happens when a customer disputes a purchase. For many merchants, their understanding of this process begins and ends with chargebacks.
The Chargeback Process Explained
The chargeback is a complex dispute process that is mostly hidden to the merchant. This process is in dire need of an update to improve communication.
Representment Explained
Representment is the process by which merchants can dispute a chargeback and recover the revenue at stake.
Chargebacks and Fraud – What Every Business Should Know
So many business don’t take the necessary steps to prevent chargebacks and fraud from happening, or they take action when it is already too late.