News and Information
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Do You Need Manual Review to Prevent Fraud?
It’s not a question of “if” manual review is needed, but of “where” can it be most effective. Let’s review where manual review can be effective.
Recover More Revenue with Effective Rebuttal Letters
If you’re composing a chargeback rebuttal letter to a bank, a couple of things have already happened to get you there.
How To Profit From Returns
Returns are expensive, but chargebacks cost even more, so you do need a sensible and visible returns policy.
What is Secure Remote Commerce?
Smart-chip maker EMVco has come up with a innovation that unifies security and convenience called Secure Remote Commerce.
A Guide to Disputes with the Big Four Issuing Banks
Here’s everything you need to know about handling chargeback disputes with the big four credit card companies and banks.
American Express Chargebacks – How Different Are They?
AMEX issue their cards and deal directly with cardholders. That's why American Express chargebacks work differently than other chargebacks.
Subscription Merchants: New Visa mandate for free trials
Visa's free trial mandate aims to give greater transparency for customers and help merchants with better dispute protocols and accurate reason codes.
Chargebacks 101: A merchant’s guide
AMEX issue their cards and deal directly with cardholders. That's why American Express chargebacks work differently than other chargebacks.
Merchant Help for Disputes on Amazon
Selling with Amazon comes with some unique benefits when dealing with disputes, provided the merchant complies with their requirements.
Managing Disputes on Stripe
Stripe offers a cutting-edge solution for digital payments, but merchants still face disputes and chargebacks on the platform.
Shopify Processing and Dispute Management Explained
Shopify is all-inclusive storefront solution for eCommerce merchants. It's super-easy to set up and is used worldwide in over 175 countries.
The Merchant Guide to Visa and MasterCard’s Chargeback Programs
Understand what happens with the card schemes when you process excessive chargebacks on their networks. Hint: It's expensive.