friction Archives

A Strategy for Using Call Centers

When a cardholder sees a transaction on their bill that they don't recognize, or that they were unsatisfied with, they don't call the merchant. More often then not, they call their bank to dispute the charge. It is a real [...]

Mike Conway2024-06-24T12:54:01+00:00Categories: Industry, Merchant Tips|Tags: call centers, customer service, friction, gateway, high-risk merchants, industry, outsourcing, pro tips|

Don’t Go It Alone When Fighting Fraud

Fraud prevention is a tightrope act. You want to protect your business from fraud and chargebacks. But if you overprotect, your bottom line can suffer. Absolutely do what you can to prevent fraud, but know what you can do in-house [...]

Mike Conway2024-06-24T12:51:59+00:00Categories: Fraud|Tags: budgets, credit card fraud, digital goods, ecommerce, false positives, fraud prevention, friction, operational costs, outsourcing, revenue, spending|