Tag Archives: pro tips

processing fees

Could you, should you charge processing fees?

Just because you can doesn’t always mean you should. In most cases, you can legally charge processing fees and surcharges. Doing so can take the sting out of your processing costs. But Read more …

Driven bad by reason codes

The Anatomy of Transaction Fees

Plain talk: figuring out your processing costs can be a real pain in the cashflow. Card schemes like Visa and Mastercard have their own unique rate structures, as do the MSPs and Read more …

Shopping cart friction

5 Steps to Reduce Checkout Friction

Checkout friction consists of all the different hoops a customer must jump through to buy your product. Some friction is necessary, some isn’t, but it all adds up to the leading cause of transaction abandonment for online merchants. So every merchant should evaluate their transaction process, and ensure their payment gateway is not cluttered with unnecessary friction points.

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check mark

Red flags your gateway should be catching

We’ve put together a checklist of some key red flags that your gateway should be automated to catch in your transactions. It’s important for merchants’ gateways to check for all of these because one item alone won’t accurately qualify a transaction as fraudulent. Taken together, they can be highly useful to identify and prevent fraudulent activity. Are you checking these things?

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Call center operator

A Strategy for Using Call Centers

When a cardholder sees a transaction on their bill that they don’t recognize, or that they were unsatisfied with, they don’t call the merchant. More often then not, they call their bank Read more …