Tag Archives: gateway

credit cards

Merchant Services Made Easy: The 4 Basic Elements

Back in the day, when you were selling lemonade as a kid, the transaction was simple: your neighbors would give cash directly to you in exchange for a cool refreshing beverage. Nowadays, you’re selling goods and services across an array of banks, currencies and regulations that require multiple third parties to facilitate that same transaction between you and your customer.

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W3C coat of arms

Payments Panacea In the Works

What if we told you there is a concerted, industry-wide solution in the works that will reduce fraud, friction, and abandonment in one fell swoop? Hard to believe, right? What if we added that this solution would also standardize processing and accommodate third-party payments so that users could choose their preferred payment method and make purchases anywhere on the internets… with a single click? Sounds totally craze-balls, we know, but guess what—it’s happening, right now! Read more …
3D Secure diagram

What the hell is 3D Secure?

If you’ve asked yourself this question, you are doing things right! It means you’ve been doing your homework trying to protect your online business against fraud. And now ChargebackHelp is here to explain: what 3D Secure is and whether you need it for your business or not.

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Shopping cart friction

5 Steps to Reduce Checkout Friction

Checkout friction consists of all the different hoops a customer must jump through to buy your product. Some friction is necessary, some isn’t, but it all adds up to the leading cause of transaction abandonment for online merchants. So every merchant should evaluate their transaction process, and ensure their payment gateway is not cluttered with unnecessary friction points.

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check mark

Red flags your gateway should be catching

We’ve put together a checklist of some key red flags that your gateway should be automated to catch in your transactions. It’s important for merchants’ gateways to check for all of these because one item alone won’t accurately qualify a transaction as fraudulent. Taken together, they can be highly useful to identify and prevent fraudulent activity. Are you checking these things?

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Authentication

The Future of Authentication

They say the password is dead, but that might seem ironic as you click “Forgot your password?” for the fifth time today. That said, the password is no longer as safe and reliable a security measure as it once was. There is currently a lot of R&D going into creating better user authentication tokens. These new authentications range from the fascinating to the down-right scary.

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Call center operator

A Strategy for Using Call Centers

When a cardholder sees a transaction on their bill that they don’t recognize, or that they were unsatisfied with, they don’t call the merchant. More often then not, they call their bank Read more …

https secure image

Self Assessment: Are you a soft target for fraud?

The Great American EMV card transition is finally in high gear, which is great news for compliant storefront retailers; card-present fraud is in decline. However, online merchants are getting hit by a new wave of fraud as crooks turn to card-not-present transactions with their stolen cards. And just like regular thieves looking for open windows to rob homes, cyber-crooks are looking for vulnerabilities in payment gateways to commit fraud. If you are processing CNP transactions, you need to prepare yourself for this new wave of fraud. Let’s take a look at how you can fortify your transactions.

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Get that Chargeback Back!

Compelling Evidence Explained

We say it all the time at ChargebackHelp, “Knowledge is power.” And representment is another case in point. If you know when you should represent against a chargeback, your chances of winning representment increase significantly. Don’t be one of those merchants that waste time and effort representing every chargeback. And don’t leave money on the table as one of those merchants that swallow every chargeback. We’re going to share a little “insider knowledge” with you on how we spot successful representment opportunities because we want our merchants to understand their role in fighting chargebacks and reclaiming lost revenue. Read more …
Nerd Emoji

Nerd Alert! Geeking out on data capture.

So you’ve had a few chargebacks… But did you know each chargeback leaves a trail of data you can use to prevent them in the future? If you’re not keeping your transactional data, you’re a soft target for fraud and you’re throwing money away. Let’s look at what you’re doing to capture your data and how you can use it to evaluate your transactions for fraud.

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