Chargebacks have become a major headache for businesses. While chargebacks are designed to protect cardholders from fraud, in practice, they are also fueling fraud against merchants. Unfortunately, some cardholders have realized that they can abuse the chargeback process, unfairly targeting [...]
The best chargeback is no chargeback at all. This simple wisdom explains much of the logic behind chargeback alerts, which are tools that allow merchants to resolve disputes before a chargeback is filed. Unfortunately, chargebacks are a grave threat to [...]
“As a small business, credit card transactions are essential to ensure a convenient experience for your customers. Unfortunately, credit card transactions are subject to chargebacks that are not only frustrating, but hurt your bottom line.” - NFIB Chargeback Guide The [...]
Business is full of new opportunities and your team is looking to raise the bar, securing more success. You get a message, perhaps a new customer or client who can further your ambitions? Hopes dashed, you’re notified that you’ve been [...]
A new year brings new opportunities. Unfortunately, you’ll also have to confront new, emerging threats. When it comes to chargebacks, the future is never certain, but there are some things you should prepare for. Chargebacks and fraud have been on [...]
At first glance, friendly fraud may seem like a bit of an oxymoron. Indeed, that’s a relevant criticism, and many people in the industry are starting to use the term “first party” fraud instead. In a sense, first party fraud [...]
You might think that chargebacks and refunds are essentially the same. However, in practice, they are quite a bit different. Merchants will want to reduce both chargebacks and refunds, but in some ways, chargebacks are a bigger risk as they [...]
Fraud is a huge risk for merchants and while security technologies and protocols have been improving, serious threats remain. Any merchant who wants to succeed, or better yet, excel, will need to take fraud fighting seriously at both the pre [...]
First-party chargeback fraud is a major issue for businesses, including restaurants, retailers, service providers, and more. First-party chargeback fraud occurs when the cardholder himself uses the chargeback process to defraud a business. Essentially, they can game the system to get money back, [...]
The European Union (EU) has become a leader in consumer protection. This can create some complications for businesses, including merchants, banks, payment processors, and other stakeholders. In the long run, many of the EU’s efforts could benefit businesses, but it’s [...]
Chargebacks are a major threat to essentially every small and medium enterprise (SME). It should come as no surprise that retailers, such as clothing stores, are among the highest-risk businesses. That said, businesses operating in other industries face arguably even [...]
Many merchants have a fraught relationship with credit cards. On the one hand, credit and debit cards can drive business, making it easier for customers to shop both online and in the real world. Merchants also don’t have to make [...]