Payments Industry News
-
Chargeback Reason Codes: An MSP-Level Guide
Chargeback reason codes explained for merchant service providers. Compare Visa, Mastercard, Amex and Discover codes and reduce portfolio risk.
-
Chargeback Management Tools Explained
Chargeback management tools explained for merchants. Learn how alerts, order data, and representment automation work together to prevent and manage chargebacks.
-
GMAP and What Merchants Should Expect in 2027
GMAP takes effect in April 2027 with new Mastercard thresholds. Learn what changes for merchants and how to protect your account before then.
-
Mastercard Acquirer Collaboration Ends in January 2027
Mastercard Acquirer Collaboration ends January 4, 2027 in the US and Canada. Learn what the decommission means for acquirers and how to close coverage gaps.
-
Manage Chargebacks and Protect Your Merchant Account
Manage chargebacks with automation that prevents disputes, resolves alerts early, and recovers revenue while protecting your merchant account.
-
Mastercard GMAP Compliance for Merchant Portfolios
Mastercard GMAP takes effect April 2027 with new fraud and chargeback thresholds. Learn what changes for merchant portfolios and how to prepare now.
-
Chargeback Management for Dropshippers
Dropshipping chargebacks can drain margins fast. Learn how to prevent disputes, resolve them early, and protect your merchant account.
-
Mastercard Global Merchant Audit Program Explained
Mastercard Global Merchant Audit Program takes effect in 2027. Learn what GMAP changes for merchant portfolios and how to prepare before the deadline.
-
How Return Policy Language Can Prevent Chargebacks
Prevent chargebacks with clearer return policy language. Learn which terms cause disputes and how to write refund rules customers actually understand.
-
Merchant Help for Disputes on Amazon
Selling with Amazon comes with some unique benefits when dealing with disputes, provided the merchant complies with their requirements.
-
The Merchant Guide to Visa and MasterCard’s Chargeback Programs
Understand what happens with the card schemes when you process excessive chargebacks on their networks. Hint: It’s expensive.
-
How the US Congress Created Chargebacks
Chargebacks were created almost fifty years ago by the Fair Credit Billing Act to protect consumers from abuse.
-
Prevent Alerts With Visa’s Rapid Dispute Resolution
Visa’s RDR expedites fraud resolution with automated responses to disputes based on predefined rules set by the merchant.
-
Is This the Death of Chargebacks?
ChargebackHelp Plus (CBH+) in concert with Visa/Mastercard issuers, could very well usher in the death of chargebacks as we know them.
-
What’s the Difference Between Credit and Debit Card Chargebacks?
The origin of the chargeback is forever tied to credit cards. But there are other cards that can induce chargebacks, such as a debit card.
-
What is a Chargeback Fee?
The chargeback fee can vary based on factors like business type, banks, and card schemes. Chargebacks are costly, with additional time and effort involved for merchants.
-
Ways to Protect Your Business from Credit Card Chargebacks
The real danger chargebacks present are not just the fees that accumulate; if you process too many, your processing can be abruptly terminated.
-
PayPal Chargebacks & Disputes – Useful Guide
Merchants processing transactions with PayPal can face disputes as with any other payment method. Know your merchant rights and how to resolve a dispute.
-
How Does Visa Dispute Intelligence Predict Win Rates?
Visa Dispute Intelligence scores chargebacks to help merchants decide when to pursue representment. Learn how VDI works and how to use it strategically.
-
Get to Know DEFLECT: Prevent Chargebacks
Prevent chargebacks by stopping disputes before they start. Learn how DEFLECT shares transaction data early to reduce risk and protect merchant accounts.
-
How ChargebackHelp Uses Order Insight to Deflect Disputes
Order Insight helps prevent chargebacks by resolving confusion early. Learn how ChargebackHelp delivers it seamlessly through DEFLECT.
-
How ChargebackHelp Simplifies Chargeback Management
Discover how ChargebackHelp streamlines chargeback management by combining alerts, automation, and expert support into one solution merchants can trust.
-
What Every Merchant Should Know About Visa RDR
Visa RDR lets merchants resolve disputes automatically before they become chargebacks. Learn how Rapid Dispute Resolution works and how to activate it.
-
2025 Chargeback Time Limits Explored and Explained
Understand Chargeback Time Limits to protect your business and manage disputes effectively. Learn all the necessary details.
-
How Does Ethoca Consumer Clarity Prevent Chargebacks?
An in-depth look under the hood at how Consumer Clarity can deflect disputes and defend merchant revenue.
-
The Dispute Landscape Part I: Fraud, disputes and their phases
This article dives into the “Dispute Landscape,” detailing dispute causes, terms, and definitions to get you up to speed.
-
Visa’s Compelling Evidence 3.0: Why you should (not) be worried
Dubbed “Compelling Evidence 3.0” or CE3.0, these guidelines guarantee merchant protections from certain categories of disputes.
-
What is the difference between Ethoca and Verifi Alerts?
By using chargeback alerts provided by Ethoca/Mastercard and Verifi/Visa, merchants can head off chargebacks before they are filed.
-
What Are Chargeback Alerts and How Can They Help?
Chargeback alerts rank among the most effective and useful prevention tools. We’ll take a moment to explain what they are and how they work.
-
Visa Verifi’s RDR and CDRN Tools Explained
Did you know all Verifi and Visa dispute solutions are available through ChargebackHelp? They’re part of our one-stop-solution for merchants.
-
How Ethoca Alerts Can Protect Your Business and Prevent Chargebacks
A comprehensive review of Ethoca’s chargeback prevention tool.
-
New Mandate! The Mastercard Acquirer Collaboration explained
Acquirers must now purchase and distribute non-Ethoca alerts, a new mandatory workflow called “Acquirer Collaboration” by Mastercard.
-
A Guide to Dispute and Fraud Notifications
Find out how to use dispute & fraud notifications to reduce disputes, lower costs and protect your merchant account.
-
How to Recover Revenue Lost to Chargebacks
Recover revenue lost to chargebacks with a structured representment strategy. Learn which disputes to fight, what evidence wins, and how automation helps.
-
How to Choose the Right Chargeback Management Company
How to choose a chargeback management company that fits your business. Learn what to evaluate, which capabilities matter, and how to protect your merchant account.
-
Chargeback Prevention Strategies That Protect Revenue
Chargeback prevention strategies that protect revenue by stopping disputes before they escalate. Learn how layered automation reduces fees and ratio impact.
-
Mastercard Excessive Chargeback Program: ECM and HECM Explained
Mastercard’s Excessive Chargeback Program can trigger fines and account scrutiny. Learn how ECM and HECM tiers work and how to stay below thresholds.
-
Visa VAMP Thresholds Just Got Stricter in 2026
VAMP thresholds dropped from 2.2% to 1.5% on April 1, 2026. Learn what the stricter Visa VAMP ratio means for merchants and how to stay compliant.
-
Build a Chargeback Representment Strategy That Wins
Build a chargeback representment strategy that recovers revenue. Learn how to triage cases, gather the right evidence, and automate your response process.
-
Chargeback Rebuttal Letters That Win Disputes
Chargeback rebuttal letters can make or break your representment case. Learn what to include, how to structure your argument, and download a free template.
-
Control Chargebacks to Stay Below VAMP Limits
Control chargebacks and protect your merchant account from VAMP monitoring. Learn how to manage disputes at every stage and keep your ratios within Visa’s limits.
-
Prevent Chargebacks With Stronger Fraud Prevention
Prevent chargebacks with stronger fraud prevention. Learn how to stop unauthorized transactions, disrupt first-party fraud, and protect your merchant account.
-
GMAP and What Merchants Should Expect in 2027
GMAP takes effect in April 2027 with new Mastercard thresholds. Learn what changes for merchants and how to protect your account before then.
-
Preparing for Mastercard Scam Merchant Monitoring Rules
Mastercard scam merchant monitoring enforcement began July 24, 2026. Learn how to prepare, which triggers apply to you, and how to stay clear of flags.
-
Mastercard SMMP and What It Means for Merchants
Mastercard SMMP Scam Merchant Monitoring Program takes effect July 24, 2026. Learn what triggers investigation, who is really at risk, and how to prepare.
-
New Mastercom Data Sharing and What It Means for You
The latest Mastercom update changes how issuers evaluate disputes. Learn what it means for your merchant account today.
-
Visa VAMP Thresholds Just Got Stricter in 2026
VAMP thresholds dropped from 2.2% to 1.5% on April 1, 2026. Learn what the stricter Visa VAMP ratio means for merchants and how to stay compliant.
-
A Quick Look at the Legal History of Chargebacks
Learn about the key developments in the legal history of chargebacks that shaped today’s payment systems and the laws that govern them.
-
Understanding Visa’s VAMP
The VAMP is launching on April 1st, 2025. Discover what this means for merchants and acquirers and how to keep your business in compliance.
-
Could High Inflation Spur Chargebacks?
Learn effective strategies for managing chargebacks during inflation to protect your business and maintain profitability.
-
pAIscreen and ChargebackHelp Team Up to Bring Enhanced Screening and Fraud Prevention To Issuers and Merchants
pAIscreen is pleased to announce it is collaborating with ChargebackHelp, a leader in dispute management, to augment it’s AI-powered, real-time transaction screening solution.
-
Understanding Transaction Data Analysis and Chargebacks
Discover the importance of transaction data analysis to help forecast and prevent chargebacks using a data-driven approach.
-
Compelling Evidence: Find it, use it, profit!
The key to winning representment is proper data capture. We share a little “insider knowledge” on spotting successful representment opportunities.
-
How to Win at Transaction Descriptors
Descriptors are the line items you see on your bank statement that describe each transaction. Merchants must deliver concise descriptors to customers.
-
Red flags your gateway should be catching
We’ve put together a checklist of some key red flags that your gateway should be automated to catch in your transactions.
-
Self Assessment: Are you a soft target for fraud?
The EMV card transition is finally in high gear, which is great news for compliant retailers; card-present fraud is in decline.
-
You think chargebacks are bad? Try false positives…
While screening out fraud is a top priority, it is five times more important to avoid false positives-declining legitimate purchases as fraud.
-
How Friendly Fraud Can Actually Help Your Business.
Friendly fraud is the new “rubber check” because most issuing banks have a rubber stamp policy on chargebacks.