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Customer Disputes: What happens?

Let's pull back the curtain on what happens when a cardholder disputes a purchase. For many merchants, their understanding of this process begins and ends with receiving a chargeback. That's [...]

Get Ready for the Holidays NOW!

The holiday season is upon us. You might already be rolling your eyes at all the holiday-themed commercialization creeping its way into our lives. But if you're a merchant, you're [...]

How to Win at the New VISA Rules

It's been just over six months since VISA mandated it's latest rule changes for chargebacks — pardon, "disputes". If you haven't yet, read our no-nonsense primer on the “Visa Claims [...]

How to Win at Transaction Descriptors

Descriptors are the line items you see on your bank statement that describe each transaction. Merchants must navigate several factors to deliver concise descriptors that their customers will easily recognize. [...]

The Chargeback Process Explained

The chargeback is a complex dispute process that is mostly hidden to the merchant. This process is in dire need of an update to improve communication and deter friendly fraud. [...]

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