Order Insight is just one part of ChargebackHelp’s dispute prevention module CBH+Deflect. Deflect uses multiple tools to send preemptive information to cardholders to prevent disputes, depending on the payment card used. For Visa transactions, that tool is Order Insight.
Our developers integrate your CRM, gateway, customer support — wherever your transaction data is — to get you deflecting disputes. Whenever there’s an update in the transaction stream – on your side or Visa’s — we manage it. All deflection cases can be accessed in CBH+Deflect, which displays every cardholder and issuer inquiry as they happen, regardless of payment method.