Tag Archives: chargeback protection

The Chargeback Process Explained

The Chargeback Process Explained

The chargeback is a complex dispute process that is mostly hidden to the merchant. This process is in dire need of an update to improve communication and deter friendly fraud. Some improvements Read more …

Driven bad by reason codes

ChargebackHelp Reason Code Reference

When a transaction is charged back, the issuing banks will assign a reason code to the chargeback. Below is a list of all the major reason codes you will see from chargebacks Read more …

burning money

5 mistakes you’re making in fraud prevention

1. You’re not capturing transactional data. We say it all the time, and we will continue to until it sinks in. Merchants need to capture key data on each transaction, including customer Read more …

Rosie the Representer

Representment: Fighting words

Representment is a real word, despite what your spellcheck might think. You may not recognize the term, but if you’re a merchant, you’ve definitely been in a position where representment can help you out big time. Representment is the formal process by which merchants can dispute a chargeback, and if successful, recover the revenue at stake.

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Nerd gilr in boxing gloves

Fighting Back With ChargebackHelp

Don’t go it alone when fighting chargebacks. Most merchants are very good at resolving disputes with their customers. But even if you’re at the top of your game at customer satisfaction, resolving disputes with issuing banks and card schemes is much more challenging. Here’s how ChargebackHelp can help you fight back.

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