Pumping Up Your Descriptors

There's a dizzying array of solutions out there that that prevent and resolve transaction disputes in the merchant's favor. Often times, one suite of services over laps with others, and [...]

The Chargeback Process Explained

The chargeback is a complex dispute process that is mostly hidden to the merchant. This process is in dire need of an update to improve communication and deter friendly fraud. [...]

Representment: Fighting words

Representment is a real word, despite what spellcheck might think. You may not recognize the term, but if you're a merchant, representment can help you out big time. Representment [...]

Fighting Back With ChargebackHelp

Don’t go it alone when fighting chargebacks. Most merchants are very good at resolving disputes with their customers. But even if you’re at the top of your game at customer [...]