Pumping Up Your Descriptors

2020-08-21T19:22:50+00:00July 2nd, 2019|

There's a dizzying array of solutions out there that that prevent and resolve transaction disputes in the merchant's favor. Oftentimes, one suite of services over laps with others, and merchants [...]

The Chargeback Process Explained

2019-12-05T17:08:50+00:00October 1st, 2018|

The chargeback is a complex dispute process that is mostly hidden to the merchant. This process is in dire need of an update to improve communication and deter friendly fraud. [...]

Representment Explained

2019-10-07T23:22:32+00:00January 20th, 2017|

Representment is a real word, despite what spellcheck might think. You may not recognize the term, but if you're a merchant, representment can help you out big time. Representment [...]

Fighting Back With ChargebackHelp

2019-06-25T19:14:31+00:00August 23rd, 2016|

Don’t go it alone when fighting chargebacks. Most merchants are very good at resolving disputes with their customers. But even if you’re at the top of your game at customer [...]