How Chargeback Prevention Services Work
It happens all the time: when a cardholder doesn’t recognize a transaction on their bank statement, they don’t call the merchant; they call their bank to demand a refund. And if a dispute is not addressed promptly, it becomes a chargeback, often without the merchant ever getting a chance to resolve the issue. When chargebacks add up, they can seriously endanger a merchant’s ability to process transactions.
That’s why ChargebackHelp provides our merchants with a single endpoint to receive dispute alerts in real time. This is the core of our chargeback management portal. It enables merchants to promptly resolve these disputes before a chargeback is issued. Merchants can use the portal themselves, they can have ChargebackHelp manage their alerts, or they can automate their management entirely.
This process is tailored to the unique needs of each ChargebackHelp client, but the end-result is the same. The cardholder receives a credit by refund. The transaction is recorded with the banks as a refund—as if the consumer had contacted the merchant—and not as a chargeback. This reduces the merchant’s chargeback-to-sales ratio and preserves the merchant’s relationship with the issuing bank so they can continue to process payments.