Payments Industry News
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Mastercard SMMP: What Merchants Need to Know
Mastercard SMMP is now in effect. Learn what triggers a review, who faces the most risk, and how to protect your merchant account.
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Why Customers File Chargebacks Without Contacting Merchants
Learn why customers file chargebacks without contacting merchants and how to reach them inside their banking app before a dispute escalates.
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When to Terminate a Merchant Over Chargeback Risk
Merchant chargeback risk can strain an entire portfolio. Learn when MSPs should terminate a merchant and how to manage reserves and MATCH obligations.
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SLA Design for Chargeback Alert Response at Scale
Chargeback alert response at portfolio scale needs a clear SLA. Learn how MSPs can set targets, assign ownership, and measure alert performance.
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Chargeback Timeline and How Long the Process Takes
Chargeback timeline explained for merchants. Learn each stage, how long the process takes, and how acting early can protect your revenue.
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Chargeback Management for Travel Booking Platforms
Travel chargeback management helps booking platforms stop disputes before they become chargebacks. Learn how to protect revenue and your merchant account.
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Managing Travel Industry Chargebacks
Travel industry chargebacks create delayed exposure across MSP portfolios. Learn how to segment travel merchants, protect VAMP ratios, and recover revenue.
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How Pre-Authorization Affects Chargeback Risk
Pre authorization chargebacks often start with late captures or shifting totals. Learn how authorization holds create risk and how to prevent disputes.
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How to Communicate Chargeback Risk to Non-Technical Merchants
Chargeback risk is easy to measure but hard to explain. Learn how MSPs can translate portfolio exposure into terms merchants understand and act on.
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How SARs Relate to Chargeback Fraud Reporting
Chargeback fraud can trigger scrutiny beyond ratio penalties. Learn how SARs connect to dispute activity and what merchants can do to protect their accounts.
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Chargeback Management for Digital Goods and Downloads
Chargeback management for digital goods requires a different approach. Learn how to reduce disputes, fight fraud, and protect your merchant account.
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In-App Purchase Chargeback Management
App chargebacks are harder to prevent and fight than most merchants expect. Learn how to manage in-app purchase disputes and protect your merchant account.
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AI-Powered Chargeback Fraud: What Merchants Can Do to Mitigate Risk
Learn how AI chargeback fraud works, why it is harder to detect, and what merchants can do to protect their accounts and reduce dispute exposure.
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2026 Chargeback Time Limits Explained
Chargeback time limits vary by card network and can be tighter than you think. Learn the 2026 deadlines for Visa, Mastercard, and Amex and how to protect your account.
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Ways to Reduce Chargebacks Without Hurting Sales
Reduce chargebacks without losing sales. Learn practical strategies to prevent disputes, automate alerts, and protect your merchant account.
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VAMP Turns One: How the VAMP Ratio Now Works
Learn what the VAMP ratio measures, how Visa’s thresholds have tightened, and what steps merchants can take to reduce exposure before penalties apply.
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Chargeback Management Services That Protect Your Business
Learn how chargeback management services help merchants prevent disputes, resolve alerts, and recover revenue to protect your merchant account.
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How to Recover Revenue Lost to Chargebacks
Recover revenue lost to chargebacks with a structured representment strategy. Learn which disputes to fight, what evidence wins, and how automation helps.
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Use Returns to Reduce Chargebacks and Disputes
Let’s take a close look at how retailers can set up effective return policies to keep your customers happy and keep your revenue safe.
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New Mandate! The Mastercard Acquirer Collaboration explained
Acquirers must now purchase and distribute non-Ethoca alerts, a new mandatory workflow called “Acquirer Collaboration” by Mastercard.
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Taking the Fight to Chargebacks: A Step-by-Step Guide to Dispute Management
Dispute management providers like ChargebackHelp integrate the right tools across all payment networks into one platform.
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The Four Most Common Dispute Management Services
Chargebacks are a major threat for merchants online and IRL. Fortunately, companies can use dispute management services, to reduce risks.
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Confirm Your Deliveries, Retain Your Revenue
Your money rides along with that package, and without that delivery confirmation, your revenue can float away if a dispute arises.
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How To Profit From Returns
Returns are expensive, but chargebacks cost even more, so you do need a sensible and visible returns policy.
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A Guide to Disputes with the Big Four Issuing Banks
Here’s everything you need to know about handling chargeback disputes with the big four credit card companies and banks.
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Managing Disputes on Stripe
Stripe offers a cutting-edge solution for digital payments, but merchants still face disputes and chargebacks on the platform.
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In-House or Out-Sourced Dispute Management? What You Need to Know
Dispute management is a balancing act. You want to protect your bottom line from fraud and chargebacks, but keep your costs low.
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Get to know RESOLVE: Get Chargeback Alerts
Chargeback alerts give merchants early visibility into disputes so they can act before fees and ratios are impacted. Learn how RESOLVE centralizes alerts.
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Using Dispute Notifications to Reduce Chargebacks
Dispute notifications give merchants a chance to resolve issues early and avoid chargebacks. Learn how ChargebackHelp streamlines dispute notification workflows.
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How Chargeback Alerts Power Automated Protection
Learn how chargeback alerts and automation combine to help merchants reduce risk, protect revenue, and simplify chargeback management.
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Mastercom Collaboration as a Competitive Advantage
Mastercom Collaboration helps merchants resolve Mastercard disputes before they escalate. Learn how ChargebackHelp integrates it for early resolution and revenue protection.
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How Automated Chargeback Protection Works
Discover how automated chargeback protection helps merchants reduce manual work, improve dispute outcomes, and scale faster with ChargebackHelp’s integrated platform.
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How Verifi CDRN Helps Merchants Stay Ahead of Chargebacks
Verifi CDRN gives merchants an early edge by resolving disputes before they escalate. Learn how ChargebackHelp makes CDRN easy to implement and scale.
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Ethoca Alerts: The Smart Way to Prevent Chargebacks
Discover how Ethoca alerts help merchants prevent chargebacks. Learn how real-time notifications empower you to take action, reduce risk, and protect your revenue with ChargebackHelp’s solutions.
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How Chargeback Alerts Are Transforming Merchant Risk Management
Discover how chargeback alerts are reshaping merchant risk management, helping businesses prevent disputes, reduce chargebacks, and improve customer satisfaction.
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What Are Chargeback Alerts?
Learn how chargeback alerts can help you prevent fraudulent transactions and protect your business.
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Mastercard SMMP: What Merchants Need to Know
Mastercard SMMP is now in effect. Learn what triggers a review, who faces the most risk, and how to protect your merchant account.
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Why Customers File Chargebacks Without Contacting Merchants
Learn why customers file chargebacks without contacting merchants and how to reach them inside their banking app before a dispute escalates.
-
Chargeback Timeline and How Long the Process Takes
Chargeback timeline explained for merchants. Learn each stage, how long the process takes, and how acting early can protect your revenue.
-
Chargeback Management for Travel Booking Platforms
Travel chargeback management helps booking platforms stop disputes before they become chargebacks. Learn how to protect revenue and your merchant account.
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How Pre-Authorization Affects Chargeback Risk
Pre authorization chargebacks often start with late captures or shifting totals. Learn how authorization holds create risk and how to prevent disputes.
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How to Manage Chargebacks When You Sell Across Multiple Channels
How to manage chargebacks across multiple sales channels. Learn how to unify transaction data, close alert gaps, and protect your merchant account.
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The Hidden Costs of Chargebacks Beyond the Disputed Amount
The hidden cost of chargebacks goes well beyond the disputed amount. Learn how fees, labor, and account risk add up and how to prevent them.
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Chargeback Risks in Peer-to-Peer Payment Platforms
Peer-to-peer chargebacks pose hidden risks to merchants. Learn why P2P reversals differ from traditional chargebacks and how to protect your revenue.
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Chargeback Reason Codes: An MSP-Level Guide
Chargeback reason codes explained for merchant service providers. Compare Visa, Mastercard, Amex and Discover codes and reduce portfolio risk.
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Takeaways From NFIB’s Updated Chargeback Guide
A summary of NFIB’s newest chargeback guide for merchants to help protect business and preserve revenue in 2025.
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Chargebacks 2025: What Merchants Need to Know
Complex changes are coming to the chargeback process for merchants in 2025. Learn how to utilize the changes to lower chargebacks in 2025.
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Understanding the EU’s Strong Customer Authentication Requirements
Strong Customer Authentication requires banks to ask for a second form of ID to confirm that the person using a credit card is the cardholder.
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CFPB Extends Chargebacks to Buy Now, Pay Later Programs
Merchants may have used BNPL to dodge chargebacks; but now, that’s changed. However, with the right strategies and tools, merchants can still limit them.
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Visa’s Acquirer Monitoring Program: How it affects merchants (updated)
Visa will retire its Visa Fraud Monitoring Program (VFMP) and Visa Dispute Monitoring Program (VDMP) for merchants in the Visa Europe region.
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Chargeback Prevention Tools Explained
How each tool works, why they’re important to merchants and how ChargebackHelp integrates them.
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How is Artificial Intelligence Impacting Fraud and Chargebacks?
Understanding what AI is and isn’t, and how it affects dispute management. Everything a merchant needs to know.
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Bot vs. Bot: How Artificial Intelligence both drives and fights fraud
There is an arms race underway between hackers that use AI to commit fraud and the “white hat” AI that can be used to fight back.
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Game Over for Fraud in the Video Game Industry
The global video game industry is absolutely massive, with $385 billion generated in 2023 alone; it is also, however, plagued by chargebacks.
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Understanding Transaction Data Analysis and Chargebacks
Discover the importance of transaction data analysis to help forecast and prevent chargebacks using a data-driven approach.
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Compelling Evidence: Find it, use it, profit!
The key to winning representment is proper data capture. We share a little “insider knowledge” on spotting successful representment opportunities.
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How to Win at Transaction Descriptors
Descriptors are the line items you see on your bank statement that describe each transaction. Merchants must deliver concise descriptors to customers.
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Red flags your gateway should be catching
We’ve put together a checklist of some key red flags that your gateway should be automated to catch in your transactions.
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Self Assessment: Are you a soft target for fraud?
The EMV card transition is finally in high gear, which is great news for compliant retailers; card-present fraud is in decline.
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You think chargebacks are bad? Try false positives…
While screening out fraud is a top priority, it is five times more important to avoid false positives-declining legitimate purchases as fraud.
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How Friendly Fraud Can Actually Help Your Business.
Friendly fraud is the new “rubber check” because most issuing banks have a rubber stamp policy on chargebacks.