Payments Industry News
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Mastercard SMMP: What Merchants Need to Know
Mastercard SMMP is now in effect. Learn what triggers a review, who faces the most risk, and how to protect your merchant account.
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Why Customers File Chargebacks Without Contacting Merchants
Learn why customers file chargebacks without contacting merchants and how to reach them inside their banking app before a dispute escalates.
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When to Terminate a Merchant Over Chargeback Risk
Merchant chargeback risk can strain an entire portfolio. Learn when MSPs should terminate a merchant and how to manage reserves and MATCH obligations.
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SLA Design for Chargeback Alert Response at Scale
Chargeback alert response at portfolio scale needs a clear SLA. Learn how MSPs can set targets, assign ownership, and measure alert performance.
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Chargeback Timeline and How Long the Process Takes
Chargeback timeline explained for merchants. Learn each stage, how long the process takes, and how acting early can protect your revenue.
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Chargeback Management for Travel Booking Platforms
Travel chargeback management helps booking platforms stop disputes before they become chargebacks. Learn how to protect revenue and your merchant account.
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Managing Travel Industry Chargebacks
Travel industry chargebacks create delayed exposure across MSP portfolios. Learn how to segment travel merchants, protect VAMP ratios, and recover revenue.
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How Pre-Authorization Affects Chargeback Risk
Pre authorization chargebacks often start with late captures or shifting totals. Learn how authorization holds create risk and how to prevent disputes.
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How to Communicate Chargeback Risk to Non-Technical Merchants
Chargeback risk is easy to measure but hard to explain. Learn how MSPs can translate portfolio exposure into terms merchants understand and act on.
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Mastercard SMMP: What Merchants Need to Know
Mastercard SMMP is now in effect. Learn what triggers a review, who faces the most risk, and how to protect your merchant account.
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Why Customers File Chargebacks Without Contacting Merchants
Learn why customers file chargebacks without contacting merchants and how to reach them inside their banking app before a dispute escalates.
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Chargeback Timeline and How Long the Process Takes
Chargeback timeline explained for merchants. Learn each stage, how long the process takes, and how acting early can protect your revenue.
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Chargeback Management for Travel Booking Platforms
Travel chargeback management helps booking platforms stop disputes before they become chargebacks. Learn how to protect revenue and your merchant account.
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How Pre-Authorization Affects Chargeback Risk
Pre authorization chargebacks often start with late captures or shifting totals. Learn how authorization holds create risk and how to prevent disputes.
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How to Manage Chargebacks When You Sell Across Multiple Channels
How to manage chargebacks across multiple sales channels. Learn how to unify transaction data, close alert gaps, and protect your merchant account.
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The Hidden Costs of Chargebacks Beyond the Disputed Amount
The hidden cost of chargebacks goes well beyond the disputed amount. Learn how fees, labor, and account risk add up and how to prevent them.
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Chargeback Risks in Peer-to-Peer Payment Platforms
Peer-to-peer chargebacks pose hidden risks to merchants. Learn why P2P reversals differ from traditional chargebacks and how to protect your revenue.
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Chargeback Reason Codes: An MSP-Level Guide
Chargeback reason codes explained for merchant service providers. Compare Visa, Mastercard, Amex and Discover codes and reduce portfolio risk.
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How Does Visa Dispute Intelligence Predict Win Rates?
Visa Dispute Intelligence scores chargebacks to help merchants decide when to pursue representment. Learn how VDI works and how to use it strategically.
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Get to Know DEFLECT: Prevent Chargebacks
Prevent chargebacks by stopping disputes before they start. Learn how DEFLECT shares transaction data early to reduce risk and protect merchant accounts.
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How ChargebackHelp Uses Order Insight to Deflect Disputes
Order Insight helps prevent chargebacks by resolving confusion early. Learn how ChargebackHelp delivers it seamlessly through DEFLECT.
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How ChargebackHelp Simplifies Chargeback Management
Discover how ChargebackHelp streamlines chargeback management by combining alerts, automation, and expert support into one solution merchants can trust.
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What Every Merchant Should Know About Visa RDR
Visa RDR lets merchants resolve disputes automatically before they become chargebacks. Learn how Rapid Dispute Resolution works and how to activate it.
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2025 Chargeback Time Limits Explored and Explained
Understand Chargeback Time Limits to protect your business and manage disputes effectively. Learn all the necessary details.
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How Does Ethoca Consumer Clarity Prevent Chargebacks?
An in-depth look under the hood at how Consumer Clarity can deflect disputes and defend merchant revenue.
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The Dispute Landscape Part I: Fraud, disputes and their phases
This article dives into the “Dispute Landscape,” detailing dispute causes, terms, and definitions to get you up to speed.
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Visa’s Compelling Evidence 3.0: Why you should (not) be worried
Dubbed “Compelling Evidence 3.0” or CE3.0, these guidelines guarantee merchant protections from certain categories of disputes.
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What is the difference between Ethoca and Verifi Alerts?
By using chargeback alerts provided by Ethoca/Mastercard and Verifi/Visa, merchants can head off chargebacks before they are filed.
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What Are Chargeback Alerts and How Can They Help?
Chargeback alerts rank among the most effective and useful prevention tools. We’ll take a moment to explain what they are and how they work.
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Visa Verifi’s RDR and CDRN Tools Explained
Did you know all Verifi and Visa dispute solutions are available through ChargebackHelp? They’re part of our one-stop-solution for merchants.
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How Ethoca Alerts Can Protect Your Business and Prevent Chargebacks
A comprehensive review of Ethoca’s chargeback prevention tool.
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New Mandate! The Mastercard Acquirer Collaboration explained
Acquirers must now purchase and distribute non-Ethoca alerts, a new mandatory workflow called “Acquirer Collaboration” by Mastercard.
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A Guide to Dispute and Fraud Notifications
Find out how to use dispute & fraud notifications to reduce disputes, lower costs and protect your merchant account.
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How ChargebackHelp Makes Managing Multiple Chargeback Services Easier
ChargebackHelp’s dispute management platform can be used to streamline chargeback management and to bring various tools under one roof.
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What is Chargeback Representment and How Does it Work?
Chargeback representment can be exceptionally useful for merchants, allowing them to fight fraud and protect revenues.
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What You Should Know About High-Risk Merchants and Chargebacks
Some businesses are at a higher than normal risk of suffering chargebacks and can be designated as “high-risk” by acquiring banks.
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Valid & Invalid Chargebacks: What’s The Difference?
It’s crucial for merchants to know the difference between valid and invalid chargebacks and how to deal with them.
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Understanding the Merchant’s Rights When it Comes to Chargebacks
Much of the discussion around chargebacks focuses on customer rights. However, businesses also have rights when it comes to chargebacks.
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CFPB Extends Chargebacks to Buy Now, Pay Later Programs
Merchants may have used BNPL to dodge chargebacks; but now, that’s changed. However, with the right strategies and tools, merchants can still limit them.
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How Ethoca Alerts Can Protect Your Business and Prevent Chargebacks
A comprehensive review of Ethoca’s chargeback prevention tool.
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The Best Dispute Management Software in 2024
By leveraging the best dispute management software in 2024, you can dramatically reduce chargebacks, safeguarding your company.
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What Are Chargeback Ratios?
Everything you need to know about this crucial business metric, why it matters, and what you can do to stay in the green.
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Mastercard Introduces Connected Intelligence: Reduce your false declines
Mastercard’s Connected Intelligence will help identify weak links in transaction streams regarding fraud detection and false declines.
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Is This the Death of Chargebacks?
ChargebackHelp Plus (CBH+) in concert with Visa/Mastercard issuers, could very well usher in the death of chargebacks as we know them.
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Visa & MasterCard Mandate for Subscription Transactions – What it means?
Storing payment credentials speeds up transactions but can be abused. The Visa & MasterCard Mandate requires merchants to disclose stored card info for compliance.
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PayPal Chargebacks- Everything You Should Know
This article gives a better insight into the nuances related to PayPal Chargeback Fees and help you understand what they constitute and when are they applied
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How Does Zero Liability Policy Affect Merchants
Visa and MasterCard have “zero liability” policies in place in order to protect consumers against fraud. But how do how zero liability policies work?
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A Brief History of Credit Cards
Credit cards are old technology — old as money, maybe just as old as writing.So let’s take a short trip into the long history of credit cards.
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A Closer Look at Processors
Payment processors are very important, so it’s crucial for merchants to have some insider knowledge about them and the services they provide.
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The Cost of Chargebacks
What is the true cost of chargebacks? “How much?” is a common yet tough question to answer, especially in the payments industry.
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Merchant Risk and How to Manage It
So you’re a high-risk merchant; it’s really not the end of the world. High-risk merchants have superior access to global markets and unlimited processing.
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Understanding Transaction Data Analysis and Chargebacks
Discover the importance of transaction data analysis to help forecast and prevent chargebacks using a data-driven approach.
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Compelling Evidence: Find it, use it, profit!
The key to winning representment is proper data capture. We share a little “insider knowledge” on spotting successful representment opportunities.
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How to Win at Transaction Descriptors
Descriptors are the line items you see on your bank statement that describe each transaction. Merchants must deliver concise descriptors to customers.
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Red flags your gateway should be catching
We’ve put together a checklist of some key red flags that your gateway should be automated to catch in your transactions.
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Self Assessment: Are you a soft target for fraud?
The EMV card transition is finally in high gear, which is great news for compliant retailers; card-present fraud is in decline.
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You think chargebacks are bad? Try false positives…
While screening out fraud is a top priority, it is five times more important to avoid false positives-declining legitimate purchases as fraud.
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How Friendly Fraud Can Actually Help Your Business.
Friendly fraud is the new “rubber check” because most issuing banks have a rubber stamp policy on chargebacks.