Payments Industry News
-
Understanding the EU’s Strong Customer Authentication Requirements
Strong Customer Authentication requires banks to ask for a second form of ID to confirm that the person using a credit card is the cardholder.
-
Industries and Businesses Most At Risk of Chargebacks
Chargebacks are a major threat to most small and medium enterprise. But which small businesses experience the highest chargeback risks?
-
Chargeback Accounting for Merchants: What You Need to Know
We’ve covered how to prevent and combat chargebacks extensively, and now we’re going to take a look at chargeback accounting.
-
Debit Versus Credit Card Chargebacks: What Merchants Should Know
There can be subtle differences between debit and credit card chargebacks and it’s wise for businesses to understand them.
-
How to use AI and Automation to Prevent Chargebacks
Artificial Intelligence anti-fraud and chargeback tools will expand the toolbox for merchants, allowing them to more effectively fight fraud.
-
How to Fight Chargebacks as a Small Merchant
Chargebacks are bad for businesses of every size, but for small businesses, even a few chargebacks could quickly evolve into an existential threat.
-
Chargeback Reasons: Why Customers Dispute Valid Purchases
Some cardholders end up filing chargebacks on valid purchases, sometimes by mistake, sometimes because they’re looking to commit fraud.
-
Merchant Guide to Reducing Holiday Chargebacks
Come January, you’ll likely see an uptick in holiday chargebacks. Late December and January are sometimes referred to as chargeback season.
-
Preventing Chargebacks on Black Friday and Cyber Monday
Black Friday and Cyber Monday, in particular, drum up sales, but unfortunately, these shopping holidays can fuel chargebacks as well.
-
How Pre-Authorization Affects Chargeback Risk
Pre authorization chargebacks often start with late captures or shifting totals. Learn how authorization holds create risk and how to prevent disputes.
-
How to Manage Chargebacks When You Sell Across Multiple Channels
How to manage chargebacks across multiple sales channels. Learn how to unify transaction data, close alert gaps, and protect your merchant account.
-
The Hidden Costs of Chargebacks Beyond the Disputed Amount
The hidden cost of chargebacks goes well beyond the disputed amount. Learn how fees, labor, and account risk add up and how to prevent them.
-
Chargeback Risks in Peer-to-Peer Payment Platforms
Peer-to-peer chargebacks pose hidden risks to merchants. Learn why P2P reversals differ from traditional chargebacks and how to protect your revenue.
-
Chargeback Reason Codes: An MSP-Level Guide
Chargeback reason codes explained for merchant service providers. Compare Visa, Mastercard, Amex and Discover codes and reduce portfolio risk.
-
Chargeback Management Tools Explained
Chargeback management tools explained for merchants. Learn how alerts, order data, and representment automation work together to prevent and manage chargebacks.
-
Manage Chargebacks and Protect Your Merchant Account
Manage chargebacks with automation that prevents disputes, resolves alerts early, and recovers revenue while protecting your merchant account.
-
Chargeback Management for Dropshippers
Dropshipping chargebacks can drain margins fast. Learn how to prevent disputes, resolve them early, and protect your merchant account.
-
How Return Policy Language Can Prevent Chargebacks
Prevent chargebacks with clearer return policy language. Learn which terms cause disputes and how to write refund rules customers actually understand.
-
A Guide to Dispute and Fraud Notifications
Find out how to use dispute & fraud notifications to reduce disputes, lower costs and protect your merchant account.
-
Rapid Dispute Resolution FAQs
Get answers to commonly asked questions about Visa’s new dispute resolution tool, Rapid Dispute Resolution.
-
A PayPal Chargeback: Is the Seller Protection Program Enough?
PayPal doesn’t exactly protect you from chargebacks. But they do offer a Seller Protection Program to help reduce the number of chargebacks and disputes.
-
Get to know RESOLVE: Get Chargeback Alerts
Chargeback alerts give merchants early visibility into disputes so they can act before fees and ratios are impacted. Learn how RESOLVE centralizes alerts.
-
Using Dispute Notifications to Reduce Chargebacks
Dispute notifications give merchants a chance to resolve issues early and avoid chargebacks. Learn how ChargebackHelp streamlines dispute notification workflows.
-
How Chargeback Alerts Power Automated Protection
Learn how chargeback alerts and automation combine to help merchants reduce risk, protect revenue, and simplify chargeback management.
-
Mastercom Collaboration as a Competitive Advantage
Mastercom Collaboration helps merchants resolve Mastercard disputes before they escalate. Learn how ChargebackHelp integrates it for early resolution and revenue protection.
-
How Automated Chargeback Protection Works
Discover how automated chargeback protection helps merchants reduce manual work, improve dispute outcomes, and scale faster with ChargebackHelp’s integrated platform.
-
How Verifi CDRN Helps Merchants Stay Ahead of Chargebacks
Verifi CDRN gives merchants an early edge by resolving disputes before they escalate. Learn how ChargebackHelp makes CDRN easy to implement and scale.
-
Ethoca Alerts: The Smart Way to Prevent Chargebacks
Discover how Ethoca alerts help merchants prevent chargebacks. Learn how real-time notifications empower you to take action, reduce risk, and protect your revenue with ChargebackHelp’s solutions.
-
How Chargeback Alerts Are Transforming Merchant Risk Management
Discover how chargeback alerts are reshaping merchant risk management, helping businesses prevent disputes, reduce chargebacks, and improve customer satisfaction.
-
What Are Chargeback Alerts?
Learn how chargeback alerts can help you prevent fraudulent transactions and protect your business.
-
How Pre-Authorization Affects Chargeback Risk
Pre authorization chargebacks often start with late captures or shifting totals. Learn how authorization holds create risk and how to prevent disputes.
-
How to Manage Chargebacks When You Sell Across Multiple Channels
How to manage chargebacks across multiple sales channels. Learn how to unify transaction data, close alert gaps, and protect your merchant account.
-
The Hidden Costs of Chargebacks Beyond the Disputed Amount
The hidden cost of chargebacks goes well beyond the disputed amount. Learn how fees, labor, and account risk add up and how to prevent them.
-
Chargeback Risks in Peer-to-Peer Payment Platforms
Peer-to-peer chargebacks pose hidden risks to merchants. Learn why P2P reversals differ from traditional chargebacks and how to protect your revenue.
-
Chargeback Reason Codes: An MSP-Level Guide
Chargeback reason codes explained for merchant service providers. Compare Visa, Mastercard, Amex and Discover codes and reduce portfolio risk.
-
Chargeback Management Tools Explained
Chargeback management tools explained for merchants. Learn how alerts, order data, and representment automation work together to prevent and manage chargebacks.
-
Manage Chargebacks and Protect Your Merchant Account
Manage chargebacks with automation that prevents disputes, resolves alerts early, and recovers revenue while protecting your merchant account.
-
Chargeback Management for Dropshippers
Dropshipping chargebacks can drain margins fast. Learn how to prevent disputes, resolve them early, and protect your merchant account.
-
How Return Policy Language Can Prevent Chargebacks
Prevent chargebacks with clearer return policy language. Learn which terms cause disputes and how to write refund rules customers actually understand.
-
Payments Panacea In the Works
What if we told you there is a industry-wide panacea in the works to standardize processing and accommodate third-party payments anywhere.
-
The Future of Authentication
There’s currently a lot of R&D going into creating user authentication tokens and they range from the fascinating to the downright scary.
-
A Strategy for Using Call Centers
For many merchants, a customer call center is that impending solution which reduces chargebacks and invigorates customer relationships.
-
EMV Migration—Not as Advertised
The EuroPay, MasterCard and Visa (EMV) migration to “smart cards” is a textbook example of the dissonance between expectation and execution.
-
The New Visa Rules Explained
There has been a lot of uncertainty generated from the latest changes made by Visa. We’re here to explain the new visa rules and how they affect you.
-
Understanding Transaction Data Analysis and Chargebacks
Discover the importance of transaction data analysis to help forecast and prevent chargebacks using a data-driven approach.
-
Compelling Evidence: Find it, use it, profit!
The key to winning representment is proper data capture. We share a little “insider knowledge” on spotting successful representment opportunities.
-
How to Win at Transaction Descriptors
Descriptors are the line items you see on your bank statement that describe each transaction. Merchants must deliver concise descriptors to customers.
-
Red flags your gateway should be catching
We’ve put together a checklist of some key red flags that your gateway should be automated to catch in your transactions.
-
Self Assessment: Are you a soft target for fraud?
The EMV card transition is finally in high gear, which is great news for compliant retailers; card-present fraud is in decline.
-
You think chargebacks are bad? Try false positives…
While screening out fraud is a top priority, it is five times more important to avoid false positives-declining legitimate purchases as fraud.
-
How Friendly Fraud Can Actually Help Your Business.
Friendly fraud is the new “rubber check” because most issuing banks have a rubber stamp policy on chargebacks.