Payments Industry News
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How Pre-Authorization Affects Chargeback Risk
Pre authorization chargebacks often start with late captures or shifting totals. Learn how authorization holds create risk and how to prevent disputes.
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How to Communicate Chargeback Risk to Non-Technical Merchants
Chargeback risk is easy to measure but hard to explain. Learn how MSPs can translate portfolio exposure into terms merchants understand and act on.
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How to Manage Chargebacks When You Sell Across Multiple Channels
How to manage chargebacks across multiple sales channels. Learn how to unify transaction data, close alert gaps, and protect your merchant account.
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Chargeback Automation as an MSP Merchant Retention Tool
Chargeback automation helps MSPs reduce merchant churn and protect portfolio ratios. Learn how to position automation as a retention and sales advantage.
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The Hidden Costs of Chargebacks Beyond the Disputed Amount
The hidden cost of chargebacks goes well beyond the disputed amount. Learn how fees, labor, and account risk add up and how to prevent them.
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Chargeback Risks in Peer-to-Peer Payment Platforms
Peer-to-peer chargebacks pose hidden risks to merchants. Learn why P2P reversals differ from traditional chargebacks and how to protect your revenue.
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Chargeback Reason Codes: An MSP-Level Guide
Chargeback reason codes explained for merchant service providers. Compare Visa, Mastercard, Amex and Discover codes and reduce portfolio risk.
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Chargeback Management Tools Explained
Chargeback management tools explained for merchants. Learn how alerts, order data, and representment automation work together to prevent and manage chargebacks.
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GMAP and What Merchants Should Expect in 2027
GMAP takes effect in April 2027 with new Mastercard thresholds. Learn what changes for merchants and how to protect your account before then.
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How Pre-Authorization Affects Chargeback Risk
Pre authorization chargebacks often start with late captures or shifting totals. Learn how authorization holds create risk and how to prevent disputes.
-
How to Manage Chargebacks When You Sell Across Multiple Channels
How to manage chargebacks across multiple sales channels. Learn how to unify transaction data, close alert gaps, and protect your merchant account.
-
The Hidden Costs of Chargebacks Beyond the Disputed Amount
The hidden cost of chargebacks goes well beyond the disputed amount. Learn how fees, labor, and account risk add up and how to prevent them.
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Chargeback Risks in Peer-to-Peer Payment Platforms
Peer-to-peer chargebacks pose hidden risks to merchants. Learn why P2P reversals differ from traditional chargebacks and how to protect your revenue.
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Chargeback Reason Codes: An MSP-Level Guide
Chargeback reason codes explained for merchant service providers. Compare Visa, Mastercard, Amex and Discover codes and reduce portfolio risk.
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Chargeback Management Tools Explained
Chargeback management tools explained for merchants. Learn how alerts, order data, and representment automation work together to prevent and manage chargebacks.
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Manage Chargebacks and Protect Your Merchant Account
Manage chargebacks with automation that prevents disputes, resolves alerts early, and recovers revenue while protecting your merchant account.
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Chargeback Management for Dropshippers
Dropshipping chargebacks can drain margins fast. Learn how to prevent disputes, resolve them early, and protect your merchant account.
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How Return Policy Language Can Prevent Chargebacks
Prevent chargebacks with clearer return policy language. Learn which terms cause disputes and how to write refund rules customers actually understand.
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A Guide to Dispute and Fraud Notifications
Find out how to use dispute & fraud notifications to reduce disputes, lower costs and protect your merchant account.
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Rapid Dispute Resolution FAQs
Get answers to commonly asked questions about Visa’s new dispute resolution tool, Rapid Dispute Resolution.
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A PayPal Chargeback: Is the Seller Protection Program Enough?
PayPal doesn’t exactly protect you from chargebacks. But they do offer a Seller Protection Program to help reduce the number of chargebacks and disputes.
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Get to know RESOLVE: Get Chargeback Alerts
Chargeback alerts give merchants early visibility into disputes so they can act before fees and ratios are impacted. Learn how RESOLVE centralizes alerts.
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Using Dispute Notifications to Reduce Chargebacks
Dispute notifications give merchants a chance to resolve issues early and avoid chargebacks. Learn how ChargebackHelp streamlines dispute notification workflows.
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How Chargeback Alerts Power Automated Protection
Learn how chargeback alerts and automation combine to help merchants reduce risk, protect revenue, and simplify chargeback management.
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Mastercom Collaboration as a Competitive Advantage
Mastercom Collaboration helps merchants resolve Mastercard disputes before they escalate. Learn how ChargebackHelp integrates it for early resolution and revenue protection.
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How Automated Chargeback Protection Works
Discover how automated chargeback protection helps merchants reduce manual work, improve dispute outcomes, and scale faster with ChargebackHelp’s integrated platform.
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How Verifi CDRN Helps Merchants Stay Ahead of Chargebacks
Verifi CDRN gives merchants an early edge by resolving disputes before they escalate. Learn how ChargebackHelp makes CDRN easy to implement and scale.
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Ethoca Alerts: The Smart Way to Prevent Chargebacks
Discover how Ethoca alerts help merchants prevent chargebacks. Learn how real-time notifications empower you to take action, reduce risk, and protect your revenue with ChargebackHelp’s solutions.
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How Chargeback Alerts Are Transforming Merchant Risk Management
Discover how chargeback alerts are reshaping merchant risk management, helping businesses prevent disputes, reduce chargebacks, and improve customer satisfaction.
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What Are Chargeback Alerts?
Learn how chargeback alerts can help you prevent fraudulent transactions and protect your business.
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The Perfect Customer Service Response to Chargebacks
Chargebacks are considered to be a friction point between merchants and customers. But it doesn’t have to be with the perfect customer service response.
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Five Common Chargeback Myths Destroyed
Understanding chargebacks is not that straightforward and it generates a lot of gossip, misinformation, and myths.
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The Cost of Chargebacks
What is the true cost of chargebacks? “How much?” is a common yet tough question to answer, especially in the payments industry.
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Arbitration is Not Your Friend
Arbitration chargebacks are the “ugly divorce” of transaction disputes. It means you have exhausted all reasonable recourse to resolve a dispute.
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How to Win at Chargeback Reversals
Lots of our competitors out there want you to believe you can achieve chargeback reversals through representment, but that’s fake news.
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Chargeback vs Refund: What’s the Difference?
To a cardholder, the difference between a chargeback and a refund is merely semantics; to them, the end result for them is the same.
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Customer Disputes: What happens?
Let’s look at what happens when a customer disputes a purchase. For many merchants, their understanding of this process begins and ends with chargebacks.
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The Chargeback Process Explained
The chargeback is a complex dispute process that is mostly hidden to the merchant. This process is in dire need of an update to improve communication.
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Representment Explained
Representment is the process by which merchants can dispute a chargeback and recover the revenue at stake.
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eSkimmers and Chargebacks
EMV chips have made it virtually impossible to spoof physical cards, but these chips do little to prevent card-not-present fraud.
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Contactless Payments Continued: Benefits and drawbacks
There are concerns with contactless payment methods. Fraudsters and other risks abound. Let’s take a closer look at contactless payment.
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Visa’s Compelling Evidence 3.0: Why you should (not) be worried
Dubbed “Compelling Evidence 3.0” or CE3.0, these guidelines guarantee merchant protections from certain categories of disputes.
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When Fraud Attacks in the Metaverse, Be Ready
The Internet revolutionized the global economy and with it fraud. It’s only a matter of time before fraud will also plague the Metaverse.
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How We Connect Merchants to Dispute Management
Today, we’re going under the hood of CBH+ to show off how it connects merchants to the most effective dispute management tools.
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UPDATE! The EU Payment Service Directive
Sorry, nerds—PSD2 isn’t a game sequel or Star Wars character. It’s an EU law regulating payment services within the European Economic Area (EEA).
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Eliminate Friendly Fraud with DEFLECT and Order Insight
In our webinar “Eliminate Friendly Fraud Before It Starts,” ChargebackHelp and Verifi provide merchants with crucial insider knowledge.
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What is Secure Remote Commerce?
Smart-chip maker EMVco has come up with a innovation that unifies security and convenience called Secure Remote Commerce.
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How and Why Visa’s VMPI Is Now Called Order Insight
When Visa launched VMPI, Verifi had its own version, Order Insight. This is the story of how they became one,
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Understanding Transaction Data Analysis and Chargebacks
Discover the importance of transaction data analysis to help forecast and prevent chargebacks using a data-driven approach.
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Compelling Evidence: Find it, use it, profit!
The key to winning representment is proper data capture. We share a little “insider knowledge” on spotting successful representment opportunities.
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How to Win at Transaction Descriptors
Descriptors are the line items you see on your bank statement that describe each transaction. Merchants must deliver concise descriptors to customers.
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Red flags your gateway should be catching
We’ve put together a checklist of some key red flags that your gateway should be automated to catch in your transactions.
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Self Assessment: Are you a soft target for fraud?
The EMV card transition is finally in high gear, which is great news for compliant retailers; card-present fraud is in decline.
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You think chargebacks are bad? Try false positives…
While screening out fraud is a top priority, it is five times more important to avoid false positives-declining legitimate purchases as fraud.
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How Friendly Fraud Can Actually Help Your Business.
Friendly fraud is the new “rubber check” because most issuing banks have a rubber stamp policy on chargebacks.