You might think that chargebacks and refunds are essentially the same. However, in practice, they are quite a bit different. Merchants will want to reduce both chargebacks and refunds, but in some ways, chargebacks are a bigger risk as they [...]
Ethoca recently published an extensive report detailing the threat posed by first-party fraud and it’s certainly worth taking time to digest the findings.
Hidden or non-existent return policies cost your business more than you might think. See how a good return policy can be an asset to sales and customer retention.
This quick read is dedicated to showing you the key differences between a chargeback and a refund, and how to use them to your advantage.