How to Win at Returns

2019-12-05T17:06:03+00:00November 14th, 2018|

Who knows what leads a customer to return a purchase? Honestly, if you did, you'd probably be reading this from your yacht, anchored off the Seychelles. Sounds nice, right? Start [...]

Customer Disputes: What happens?

2019-06-25T19:14:29+00:00November 13th, 2018|

Let's pull back the curtain on what happens when a cardholder disputes a purchase. For many merchants, their understanding of this process begins and ends with receiving a chargeback. That's [...]