What Are Chargeback Ratios?
Everything you need to know about this crucial business metric, why it matters, and what you can do to stay in the green.
How is Artificial Intelligence Impacting Fraud and Chargebacks?
Understanding what AI is and isn't, and how it affects dispute management. Everything a merchant needs to know.
A Prescription to Reduce Chargebacks in the Healthcare Industry
Just like any other business, medical providers and health insurance companies get hit with fraud and chargebacks.
Chargebacks Are Still a Threat in the Era of EMV
The EMV rollout has greatly reduced card-present fraud, however, scammers can still use social engineering and other exploits to compromise smart chip protections.
Here’s How Fraudsters Can “Phish” For Chargebacks
For businesses big and small, cybersecurity is crucial. Lax security practices not only create vulnerabilities but can also result in fines from authorities and potentially even lawsuits. Phishing can lead to fraudulent transactions, which can lead to chargebacks.
The Dispute Landscape Part I: Fraud, disputes and their phases
This article, and the next, is published specifically to get you caught up on the "Dispute Landscape" - in this article, the causes of disputes, their nomenclature and their definitions.
Five Quick Tips: How to prevent chargebacks
As with many things in life, an ounce of prevention is worth (at least) a pound of cure. Just so, you can take some practical steps to prevent chargebacks and cure the headache they create.
Five Most Common Types of Fraud Merchants Must Watch For
These days, criminals like to play the role of Grinch, stealing from businesses and consumers alike. Businesses need to know what to watch for, so let’s take a gander at some of the most common holiday scams and criminal activities.
The Ethoca Report on First-Party Fraud
Ethoca recently published an extensive report detailing the threat posed by first-party fraud and it’s certainly worth taking time to digest the findings.
Use Returns to Reduce Chargebacks and Disputes
Let’s take a close look at how retailers can set up effective return policies to keep your customers happy and keep your revenue safe.
Battle Chargeback Fraud and Returns During the Holiday Season
'Tis the season for holiday shopping and that also means the season for holiday chargeback fraud and returns is fast approaching. Sometimes returns can result in chargebacks, so it’s especially careful to pay close attention to them. Fortunately, you can [...]
Q4 2022: Fraud Remains a Major Issue For Merchants
Fraud has grown to a point it can no longer be ignored as "the cost of doing business." Make sure you're taking these common sense measures...