Payments Industry News
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American Express Chargebacks – How Different Are They?
AMEX issue their cards and deal directly with cardholders. That’s why American Express chargebacks work differently than other chargebacks.
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Subscription Merchants: New Visa mandate for free trials
Visa’s free trial mandate aims to give greater transparency for customers and help merchants with better dispute protocols and accurate reason codes.
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Chargebacks 101: A merchant’s guide
AMEX issue their cards and deal directly with cardholders. That’s why American Express chargebacks work differently than other chargebacks.
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Merchant Help for Disputes on Amazon
Selling with Amazon comes with some unique benefits when dealing with disputes, provided the merchant complies with their requirements.
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Managing Disputes on Stripe
Stripe offers a cutting-edge solution for digital payments, but merchants still face disputes and chargebacks on the platform.
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Shopify Processing and Dispute Management Explained
Shopify is all-inclusive storefront solution for eCommerce merchants. It’s super-easy to set up and is used worldwide in over 175 countries.
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The Merchant Guide to Visa and MasterCard’s Chargeback Programs
Understand what happens with the card schemes when you process excessive chargebacks on their networks. Hint: It’s expensive.
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Gift Cards: A Cautionary Tale
They may be intended for the act of giving but gift cards are also the de facto currency for fraud online, since they’re as anonymous as cash.
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Are Blacklists Effective for Fraud Prevention?
Blacklisting is not a cure-all against eCommerce fraud even if it employs some useful mechanisms for catching suspected fraud.
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Chargeback Reason Codes: An MSP-Level Guide
Chargeback reason codes explained for merchant service providers. Compare Visa, Mastercard, Amex and Discover codes and reduce portfolio risk.
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Chargeback Management Tools Explained
Chargeback management tools explained for merchants. Learn how alerts, order data, and representment automation work together to prevent and manage chargebacks.
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Manage Chargebacks and Protect Your Merchant Account
Manage chargebacks with automation that prevents disputes, resolves alerts early, and recovers revenue while protecting your merchant account.
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Chargeback Management for Dropshippers
Dropshipping chargebacks can drain margins fast. Learn how to prevent disputes, resolve them early, and protect your merchant account.
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How Return Policy Language Can Prevent Chargebacks
Prevent chargebacks with clearer return policy language. Learn which terms cause disputes and how to write refund rules customers actually understand.
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How Customer Verification Reduces Chargeback Exposure
Reduce chargebacks with stronger customer verification. Learn how AVS, security codes, and 3-D Secure lower dispute risk and protect your account.
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How to Control Chargebacks: When to Refund, When to Fight
Learn how to control chargebacks by knowing when to refund and when to fight, including how Mastercard’s SMMP changes the strategy.
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World Cup Chargebacks All Merchants Should Prepare For
World Cup chargebacks are coming for merchants who sell tickets, travel, and gear. Learn how to prepare before disputes turn into losses.
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Automated Chargeback Management
Automated chargeback management helps merchants prevent disputes, resolve alerts, and recover revenue. Discover how automation protects your business.
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How Does Visa Dispute Intelligence Predict Win Rates?
Visa Dispute Intelligence scores chargebacks to help merchants decide when to pursue representment. Learn how VDI works and how to use it strategically.
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Get to Know DEFLECT: Prevent Chargebacks
Prevent chargebacks by stopping disputes before they start. Learn how DEFLECT shares transaction data early to reduce risk and protect merchant accounts.
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How ChargebackHelp Uses Order Insight to Deflect Disputes
Order Insight helps prevent chargebacks by resolving confusion early. Learn how ChargebackHelp delivers it seamlessly through DEFLECT.
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How ChargebackHelp Simplifies Chargeback Management
Discover how ChargebackHelp streamlines chargeback management by combining alerts, automation, and expert support into one solution merchants can trust.
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What Every Merchant Should Know About Visa RDR
Visa RDR lets merchants resolve disputes automatically before they become chargebacks. Learn how Rapid Dispute Resolution works and how to activate it.
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2025 Chargeback Time Limits Explored and Explained
Understand Chargeback Time Limits to protect your business and manage disputes effectively. Learn all the necessary details.
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How Does Ethoca Consumer Clarity Prevent Chargebacks?
An in-depth look under the hood at how Consumer Clarity can deflect disputes and defend merchant revenue.
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The Dispute Landscape Part I: Fraud, disputes and their phases
This article dives into the “Dispute Landscape,” detailing dispute causes, terms, and definitions to get you up to speed.
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Visa’s Compelling Evidence 3.0: Why you should (not) be worried
Dubbed “Compelling Evidence 3.0” or CE3.0, these guidelines guarantee merchant protections from certain categories of disputes.
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Get to know RESOLVE: Get Chargeback Alerts
Chargeback alerts give merchants early visibility into disputes so they can act before fees and ratios are impacted. Learn how RESOLVE centralizes alerts.
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Using Dispute Notifications to Reduce Chargebacks
Dispute notifications give merchants a chance to resolve issues early and avoid chargebacks. Learn how ChargebackHelp streamlines dispute notification workflows.
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How Chargeback Alerts Power Automated Protection
Learn how chargeback alerts and automation combine to help merchants reduce risk, protect revenue, and simplify chargeback management.
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Mastercom Collaboration as a Competitive Advantage
Mastercom Collaboration helps merchants resolve Mastercard disputes before they escalate. Learn how ChargebackHelp integrates it for early resolution and revenue protection.
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How Automated Chargeback Protection Works
Discover how automated chargeback protection helps merchants reduce manual work, improve dispute outcomes, and scale faster with ChargebackHelp’s integrated platform.
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How Verifi CDRN Helps Merchants Stay Ahead of Chargebacks
Verifi CDRN gives merchants an early edge by resolving disputes before they escalate. Learn how ChargebackHelp makes CDRN easy to implement and scale.
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Ethoca Alerts: The Smart Way to Prevent Chargebacks
Discover how Ethoca alerts help merchants prevent chargebacks. Learn how real-time notifications empower you to take action, reduce risk, and protect your revenue with ChargebackHelp’s solutions.
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How Chargeback Alerts Are Transforming Merchant Risk Management
Discover how chargeback alerts are reshaping merchant risk management, helping businesses prevent disputes, reduce chargebacks, and improve customer satisfaction.
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What Are Chargeback Alerts?
Learn how chargeback alerts can help you prevent fraudulent transactions and protect your business.
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Is a 30% Chargeback Win Rate Enough? What Merchants Need to Know
Uncover tips to elevate your chargeback win rate and minimize the impact of fraudulent transactions on your business.
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The ISO Advantage: Efficient Merchant Services and Chargeback Management
Learn how ISOs, Independent Sales Organizations, operate and their impact on chargeback management for companies of all sizes.
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What Gen Z Consumer Trends Mean for Your Chargeback Risk
Mitigate chargeback risk by understanding Gen Z shopping habits. Learn how to meet their high expectations and adapt to new consumer trends.
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A Quick Look at the Legal History of Chargebacks
Learn about the key developments in the legal history of chargebacks that shaped today’s payment systems and the laws that govern them.
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Six Tips For Reducing Chargebacks Due To Customer Confusion
Learn how to effectively reduce chargebacks with actionable tips to prevent customer confusion, a preventable cause of many chargebacks.
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Understanding Transaction Data Analysis and Chargebacks
Discover the importance of transaction data analysis to help forecast and prevent chargebacks using a data-driven approach.
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Understanding Visa’s VAMP
The VAMP is launching on April 1st, 2025. Discover what this means for merchants and acquirers and how to keep your business in compliance.
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Considering Chargebacks from a Bank’s Perspective
Explore chargebacks from the perspective of the banks to understand the challenges faced by financial institutions and merchants.
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2025 Chargeback Time Limits Explored and Explained
Understand Chargeback Time Limits to protect your business and manage disputes effectively. Learn all the necessary details.
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Takeaways From NFIB’s Updated Chargeback Guide
A summary of NFIB’s newest chargeback guide for merchants to help protect business and preserve revenue in 2025.
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Chargebacks 2025: What Merchants Need to Know
Complex changes are coming to the chargeback process for merchants in 2025. Learn how to utilize the changes to lower chargebacks in 2025.
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Understanding the EU’s Strong Customer Authentication Requirements
Strong Customer Authentication requires banks to ask for a second form of ID to confirm that the person using a credit card is the cardholder.
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CFPB Extends Chargebacks to Buy Now, Pay Later Programs
Merchants may have used BNPL to dodge chargebacks; but now, that’s changed. However, with the right strategies and tools, merchants can still limit them.
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Visa’s Acquirer Monitoring Program: How it affects merchants (updated)
Visa will retire its Visa Fraud Monitoring Program (VFMP) and Visa Dispute Monitoring Program (VDMP) for merchants in the Visa Europe region.
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Chargeback Prevention Tools Explained
How each tool works, why they’re important to merchants and how ChargebackHelp integrates them.
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How is Artificial Intelligence Impacting Fraud and Chargebacks?
Understanding what AI is and isn’t, and how it affects dispute management. Everything a merchant needs to know.
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Bot vs. Bot: How Artificial Intelligence both drives and fights fraud
There is an arms race underway between hackers that use AI to commit fraud and the “white hat” AI that can be used to fight back.
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Game Over for Fraud in the Video Game Industry
The global video game industry is absolutely massive, with $385 billion generated in 2023 alone; it is also, however, plagued by chargebacks.
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Understanding Transaction Data Analysis and Chargebacks
Discover the importance of transaction data analysis to help forecast and prevent chargebacks using a data-driven approach.
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Compelling Evidence: Find it, use it, profit!
The key to winning representment is proper data capture. We share a little “insider knowledge” on spotting successful representment opportunities.
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How to Win at Transaction Descriptors
Descriptors are the line items you see on your bank statement that describe each transaction. Merchants must deliver concise descriptors to customers.
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Red flags your gateway should be catching
We’ve put together a checklist of some key red flags that your gateway should be automated to catch in your transactions.
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Self Assessment: Are you a soft target for fraud?
The EMV card transition is finally in high gear, which is great news for compliant retailers; card-present fraud is in decline.
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You think chargebacks are bad? Try false positives…
While screening out fraud is a top priority, it is five times more important to avoid false positives-declining legitimate purchases as fraud.
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How Friendly Fraud Can Actually Help Your Business.
Friendly fraud is the new “rubber check” because most issuing banks have a rubber stamp policy on chargebacks.