Payments Industry News
-
Chargeback Reason Codes: An MSP-Level Guide
Chargeback reason codes explained for merchant service providers. Compare Visa, Mastercard, Amex and Discover codes and reduce portfolio risk.
-
Chargeback Management Tools Explained
Chargeback management tools explained for merchants. Learn how alerts, order data, and representment automation work together to prevent and manage chargebacks.
-
GMAP and What Merchants Should Expect in 2027
GMAP takes effect in April 2027 with new Mastercard thresholds. Learn what changes for merchants and how to protect your account before then.
-
Mastercard Acquirer Collaboration Ends in January 2027
Mastercard Acquirer Collaboration ends January 4, 2027 in the US and Canada. Learn what the decommission means for acquirers and how to close coverage gaps.
-
Manage Chargebacks and Protect Your Merchant Account
Manage chargebacks with automation that prevents disputes, resolves alerts early, and recovers revenue while protecting your merchant account.
-
Mastercard GMAP Compliance for Merchant Portfolios
Mastercard GMAP takes effect April 2027 with new fraud and chargeback thresholds. Learn what changes for merchant portfolios and how to prepare now.
-
Chargeback Management for Dropshippers
Dropshipping chargebacks can drain margins fast. Learn how to prevent disputes, resolve them early, and protect your merchant account.
-
Mastercard Global Merchant Audit Program Explained
Mastercard Global Merchant Audit Program takes effect in 2027. Learn what GMAP changes for merchant portfolios and how to prepare before the deadline.
-
How Return Policy Language Can Prevent Chargebacks
Prevent chargebacks with clearer return policy language. Learn which terms cause disputes and how to write refund rules customers actually understand.
-
How to Win at Chargeback Reversals
Lots of our competitors out there want you to believe you can achieve chargeback reversals through representment, but that’s fake news.
-
Chargeback vs Refund: What’s the Difference?
To a cardholder, the difference between a chargeback and a refund is merely semantics; to them, the end result for them is the same.
-
Customer Disputes: What happens?
Let’s look at what happens when a customer disputes a purchase. For many merchants, their understanding of this process begins and ends with chargebacks.
-
The Chargeback Process Explained
The chargeback is a complex dispute process that is mostly hidden to the merchant. This process is in dire need of an update to improve communication.
-
Representment Explained
Representment is the process by which merchants can dispute a chargeback and recover the revenue at stake.
-
Chargebacks and Fraud – What Every Business Should Know
So many business don’t take the necessary steps to prevent chargebacks and fraud from happening, or they take action when it is already too late.
-
How Does Visa Dispute Intelligence Predict Win Rates?
Visa Dispute Intelligence scores chargebacks to help merchants decide when to pursue representment. Learn how VDI works and how to use it strategically.
-
Get to Know DEFLECT: Prevent Chargebacks
Prevent chargebacks by stopping disputes before they start. Learn how DEFLECT shares transaction data early to reduce risk and protect merchant accounts.
-
How ChargebackHelp Uses Order Insight to Deflect Disputes
Order Insight helps prevent chargebacks by resolving confusion early. Learn how ChargebackHelp delivers it seamlessly through DEFLECT.
-
How ChargebackHelp Simplifies Chargeback Management
Discover how ChargebackHelp streamlines chargeback management by combining alerts, automation, and expert support into one solution merchants can trust.
-
What Every Merchant Should Know About Visa RDR
Visa RDR lets merchants resolve disputes automatically before they become chargebacks. Learn how Rapid Dispute Resolution works and how to activate it.
-
2025 Chargeback Time Limits Explored and Explained
Understand Chargeback Time Limits to protect your business and manage disputes effectively. Learn all the necessary details.
-
How Does Ethoca Consumer Clarity Prevent Chargebacks?
An in-depth look under the hood at how Consumer Clarity can deflect disputes and defend merchant revenue.
-
The Dispute Landscape Part I: Fraud, disputes and their phases
This article dives into the “Dispute Landscape,” detailing dispute causes, terms, and definitions to get you up to speed.
-
Visa’s Compelling Evidence 3.0: Why you should (not) be worried
Dubbed “Compelling Evidence 3.0” or CE3.0, these guidelines guarantee merchant protections from certain categories of disputes.
-
Get to know RESOLVE: Get Chargeback Alerts
Chargeback alerts give merchants early visibility into disputes so they can act before fees and ratios are impacted. Learn how RESOLVE centralizes alerts.
-
Using Dispute Notifications to Reduce Chargebacks
Dispute notifications give merchants a chance to resolve issues early and avoid chargebacks. Learn how ChargebackHelp streamlines dispute notification workflows.
-
How Chargeback Alerts Power Automated Protection
Learn how chargeback alerts and automation combine to help merchants reduce risk, protect revenue, and simplify chargeback management.
-
Mastercom Collaboration as a Competitive Advantage
Mastercom Collaboration helps merchants resolve Mastercard disputes before they escalate. Learn how ChargebackHelp integrates it for early resolution and revenue protection.
-
How Automated Chargeback Protection Works
Discover how automated chargeback protection helps merchants reduce manual work, improve dispute outcomes, and scale faster with ChargebackHelp’s integrated platform.
-
How Verifi CDRN Helps Merchants Stay Ahead of Chargebacks
Verifi CDRN gives merchants an early edge by resolving disputes before they escalate. Learn how ChargebackHelp makes CDRN easy to implement and scale.
-
Ethoca Alerts: The Smart Way to Prevent Chargebacks
Discover how Ethoca alerts help merchants prevent chargebacks. Learn how real-time notifications empower you to take action, reduce risk, and protect your revenue with ChargebackHelp’s solutions.
-
How Chargeback Alerts Are Transforming Merchant Risk Management
Discover how chargeback alerts are reshaping merchant risk management, helping businesses prevent disputes, reduce chargebacks, and improve customer satisfaction.
-
What Are Chargeback Alerts?
Learn how chargeback alerts can help you prevent fraudulent transactions and protect your business.
-
How to Recover Revenue Lost to Chargebacks
Recover revenue lost to chargebacks with a structured representment strategy. Learn which disputes to fight, what evidence wins, and how automation helps.
-
How to Choose the Right Chargeback Management Company
How to choose a chargeback management company that fits your business. Learn what to evaluate, which capabilities matter, and how to protect your merchant account.
-
Chargeback Prevention Strategies That Protect Revenue
Chargeback prevention strategies that protect revenue by stopping disputes before they escalate. Learn how layered automation reduces fees and ratio impact.
-
Mastercard Excessive Chargeback Program: ECM and HECM Explained
Mastercard’s Excessive Chargeback Program can trigger fines and account scrutiny. Learn how ECM and HECM tiers work and how to stay below thresholds.
-
Visa VAMP Thresholds Just Got Stricter in 2026
VAMP thresholds dropped from 2.2% to 1.5% on April 1, 2026. Learn what the stricter Visa VAMP ratio means for merchants and how to stay compliant.
-
Build a Chargeback Representment Strategy That Wins
Build a chargeback representment strategy that recovers revenue. Learn how to triage cases, gather the right evidence, and automate your response process.
-
Chargeback Rebuttal Letters That Win Disputes
Chargeback rebuttal letters can make or break your representment case. Learn what to include, how to structure your argument, and download a free template.
-
Control Chargebacks to Stay Below VAMP Limits
Control chargebacks and protect your merchant account from VAMP monitoring. Learn how to manage disputes at every stage and keep your ratios within Visa’s limits.
-
Prevent Chargebacks With Stronger Fraud Prevention
Prevent chargebacks with stronger fraud prevention. Learn how to stop unauthorized transactions, disrupt first-party fraud, and protect your merchant account.
-
eSkimmers and Chargebacks
EMV chips have made it virtually impossible to spoof physical cards, but these chips do little to prevent card-not-present fraud.
-
Contactless Payments Continued: Benefits and drawbacks
There are concerns with contactless payment methods. Fraudsters and other risks abound. Let’s take a closer look at contactless payment.
-
Visa’s Compelling Evidence 3.0: Why you should (not) be worried
Dubbed “Compelling Evidence 3.0” or CE3.0, these guidelines guarantee merchant protections from certain categories of disputes.
-
When Fraud Attacks in the Metaverse, Be Ready
The Internet revolutionized the global economy and with it fraud. It’s only a matter of time before fraud will also plague the Metaverse.
-
How We Connect Merchants to Dispute Management
Today, we’re going under the hood of CBH+ to show off how it connects merchants to the most effective dispute management tools.
-
UPDATE! The EU Payment Service Directive
Sorry, nerds—PSD2 isn’t a game sequel or Star Wars character. It’s an EU law regulating payment services within the European Economic Area (EEA).
-
Eliminate Friendly Fraud with DEFLECT and Order Insight
In our webinar “Eliminate Friendly Fraud Before It Starts,” ChargebackHelp and Verifi provide merchants with crucial insider knowledge.
-
What is Secure Remote Commerce?
Smart-chip maker EMVco has come up with a innovation that unifies security and convenience called Secure Remote Commerce.
-
How and Why Visa’s VMPI Is Now Called Order Insight
When Visa launched VMPI, Verifi had its own version, Order Insight. This is the story of how they became one,
-
Understanding Transaction Data Analysis and Chargebacks
Discover the importance of transaction data analysis to help forecast and prevent chargebacks using a data-driven approach.
-
Compelling Evidence: Find it, use it, profit!
The key to winning representment is proper data capture. We share a little “insider knowledge” on spotting successful representment opportunities.
-
How to Win at Transaction Descriptors
Descriptors are the line items you see on your bank statement that describe each transaction. Merchants must deliver concise descriptors to customers.
-
Red flags your gateway should be catching
We’ve put together a checklist of some key red flags that your gateway should be automated to catch in your transactions.
-
Self Assessment: Are you a soft target for fraud?
The EMV card transition is finally in high gear, which is great news for compliant retailers; card-present fraud is in decline.
-
You think chargebacks are bad? Try false positives…
While screening out fraud is a top priority, it is five times more important to avoid false positives-declining legitimate purchases as fraud.
-
How Friendly Fraud Can Actually Help Your Business.
Friendly fraud is the new “rubber check” because most issuing banks have a rubber stamp policy on chargebacks.