The holidays fast approach and across the country many retailers are getting prepped for the busiest shopping season of the year. For many retailers, the holidays can make or break the year. While many businesses will enjoy success over the [...]
Chargebacks are a serious threat to businesses big and small. Half of merchants report that chargebacks are on the rise, and on average, associated costs have been increasing by 10% year-over-year (YOY). It’s crucial for managers, business owners, and other [...]
This article, and the next, is published specifically to get you caught up on the "Dispute Landscape" - in this article, the causes of disputes, their nomenclature and their definitions.
Dubbed "Compelling Evidence 3.0" or CE3.0, these guidelines guarantee merchant protections from certain categories of disputes.
These days, criminals like to play the role of Grinch, stealing from businesses and consumers alike. Businesses need to know what to watch for, so let’s take a gander at some of the most common holiday scams and criminal activities.
Get crucial insider knowledge on preventing friendly fraud to retain more revenue with this webinar, co-presented by Verifi.
Rebuttals are a very important revenue recovery tool, so let's make sure you're doing it right.
Lots of our competitors out there say you can reverse a chargeback through representment, but that's fake news. The truth is, even if you can "reverse" a chargeback and snatch your revenue back from the jaws of friendly fraud, that chargeback stays on your record.
Who knows what leads a customer to return a purchase? Honestly, if you did, you'd probably be reading this from your yacht, anchored off the Seychelles. Sounds nice, right? Start thinking about how to manage returns and you could be [...]
1. You're not capturing transactional data. We say it all the time, and we will continue to until it sinks in. Merchants need to capture key data on each transaction, including customer identity, order details, and user login logs. Not [...]
Representment is a real word, despite what spellcheck might think. You may not recognize the term, but if you're a merchant, representment can help you out big time. Representment is the process by which merchants can dispute a chargeback and [...]
Friendly fraud is the new “rubber check” because most issuing banks have a rubber stamp policy on chargebacks. Though the circumstances may vary, if a customer calls the number on the back of their card and asks for a chargeback, [...]