How to Win at Returns

Who knows what leads a customer to return a purchase? Honestly, if you did, you'd probably be reading this from your yacht, anchored off Seychelles. Sounds nice, right? Start thinking [...]

Compelling Evidence Explained

We say it all the time at ChargebackHelp, “Knowledge is power.” And representment is another case in point. If you know when you should represent against a chargeback, your chances [...]

Representment Explained

Representment is a real word, despite what spellcheck might think. You may not recognize the term, but if you're a merchant, representment can help you out big time. [...]

Friendly Fraud, Awkward Enemy

As merchants, when we think of fraud, there’s nothing friendly about it. Yet the most common and costly form of fraud we face is called “friendly fraud.” The FBI currently [...]

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