How to Win at Chargeback Reversals

2019-10-07T17:08:34+00:00January 2nd, 2019|

There is a common misconception about chargebacks going around, that they can be "reversed." Lots of our competitors out there say you can reverse a chargeback through representment, but that's [...]

How to Win at Returns

2019-12-05T17:06:03+00:00November 14th, 2018|

Who knows what leads a customer to return a purchase? Honestly, if you did, you'd probably be reading this from your yacht, anchored off the Seychelles. Sounds nice, right? Start [...]

Compelling Evidence Explained

2019-06-25T19:14:31+00:00January 23rd, 2017|

We say it all the time at ChargebackHelp, “Knowledge is power.” And representment is another case in point. If you know when you should represent against a chargeback, your chances [...]

Representment Explained

2019-10-07T23:22:32+00:00January 20th, 2017|

Representment is a real word, despite what spellcheck might think. You may not recognize the term, but if you're a merchant, representment can help you out big time. Representment [...]

Friendly Fraud, Awkward Enemy

2019-06-25T19:14:31+00:00October 5th, 2016|

As merchants, when we think of fraud, there’s nothing friendly about it. Yet the most common and costly form of fraud we face is called “friendly fraud.” The FBI currently [...]

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