Payments Industry News
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Bot vs. Bot: How Artificial Intelligence both drives and fights fraud
There is an arms race underway between hackers that use AI to commit fraud and the “white hat” AI that can be used to fight back.
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Dealing with Lesser Known eCommerce Fraud
Sometimes, the quiet tactics are the most dangerous. Here are some strategies to deal with lesser-known types of fraud .
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Game Over for Fraud in the Video Game Industry
The global video game industry is absolutely massive, with $385 billion generated in 2023 alone; it is also, however, plagued by chargebacks.
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Here’s How Fraudsters Can “Phish” For Chargebacks
For businesses big and small, cybersecurity is crucial. Phishing can lead to fraudulent transactions, which can lead to chargebacks.
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eSkimmers and Chargebacks
EMV chips have made it virtually impossible to spoof physical cards, but these chips do little to prevent card-not-present fraud.
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The Five Best AI Solutions to eCommerce Fraud for Merchants
AI is a powerful tool for fighting fraud, but it’s not a stand-alone solution. Examine the advantages and disadvantages of these top 5 solutions.
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Contactless Payments Continued: Benefits and drawbacks
There are concerns with contactless payment methods. Fraudsters and other risks abound. Let’s take a closer look at contactless payment.
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How to Deal With Mobile Wallets and “Contactless Fraud”
Mobile wallet fraud is on the rise. As a retailer, understand this “contactless fraud” and take steps to protect your business and customers.
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The Dispute Landscape Part II: Solutions galore
Previously, we covered dispute issues—now, let’s explore solutions to help merchants save money and protect revenue.
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Chargeback Prevention Guide: 13 Proven Ways to Prevent Chargebacks
Chargebacks are a major hassle and risk for merchants. The good news is that there are many steps you can take to prevent and reduce them.
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How ChargebackHelp Makes Managing Multiple Chargeback Services Easier
ChargebackHelp’s dispute management platform can be used to streamline chargeback management and to bring various tools under one roof.
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What is Chargeback Representment and How Does it Work?
Chargeback representment can be exceptionally useful for merchants, allowing them to fight fraud and protect revenues.
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What You Should Know About High-Risk Merchants and Chargebacks
Some businesses are at a higher than normal risk of suffering chargebacks and can be designated as “high-risk” by acquiring banks.
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Valid & Invalid Chargebacks: What’s The Difference?
It’s crucial for merchants to know the difference between valid and invalid chargebacks and how to deal with them.
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Understanding the Merchant’s Rights When it Comes to Chargebacks
Much of the discussion around chargebacks focuses on customer rights. However, businesses also have rights when it comes to chargebacks.
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CFPB Extends Chargebacks to Buy Now, Pay Later Programs
Merchants may have used BNPL to dodge chargebacks; but now, that’s changed. However, with the right strategies and tools, merchants can still limit them.
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How Ethoca Alerts Can Protect Your Business and Prevent Chargebacks
A comprehensive review of Ethoca’s chargeback prevention tool.
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The Best Dispute Management Software in 2024
By leveraging the best dispute management software in 2024, you can dramatically reduce chargebacks, safeguarding your company.
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How Does Visa Dispute Intelligence Predict Win Rates?
Visa Dispute Intelligence scores chargebacks to help merchants decide when to pursue representment. Learn how VDI works and how to use it strategically.
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Get to Know DEFLECT: Prevent Chargebacks
Prevent chargebacks by stopping disputes before they start. Learn how DEFLECT shares transaction data early to reduce risk and protect merchant accounts.
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How ChargebackHelp Uses Order Insight to Deflect Disputes
Order Insight helps prevent chargebacks by resolving confusion early. Learn how ChargebackHelp delivers it seamlessly through DEFLECT.
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How ChargebackHelp Simplifies Chargeback Management
Discover how ChargebackHelp streamlines chargeback management by combining alerts, automation, and expert support into one solution merchants can trust.
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What Every Merchant Should Know About Visa RDR
Visa RDR lets merchants resolve disputes automatically before they become chargebacks. Learn how Rapid Dispute Resolution works and how to activate it.
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2025 Chargeback Time Limits Explored and Explained
Understand Chargeback Time Limits to protect your business and manage disputes effectively. Learn all the necessary details.
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How Does Ethoca Consumer Clarity Prevent Chargebacks?
An in-depth look under the hood at how Consumer Clarity can deflect disputes and defend merchant revenue.
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The Dispute Landscape Part I: Fraud, disputes and their phases
This article dives into the “Dispute Landscape,” detailing dispute causes, terms, and definitions to get you up to speed.
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Visa’s Compelling Evidence 3.0: Why you should (not) be worried
Dubbed “Compelling Evidence 3.0” or CE3.0, these guidelines guarantee merchant protections from certain categories of disputes.
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Get to know RESOLVE: Get Chargeback Alerts
Chargeback alerts give merchants early visibility into disputes so they can act before fees and ratios are impacted. Learn how RESOLVE centralizes alerts.
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Using Dispute Notifications to Reduce Chargebacks
Dispute notifications give merchants a chance to resolve issues early and avoid chargebacks. Learn how ChargebackHelp streamlines dispute notification workflows.
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How Chargeback Alerts Power Automated Protection
Learn how chargeback alerts and automation combine to help merchants reduce risk, protect revenue, and simplify chargeback management.
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Mastercom Collaboration as a Competitive Advantage
Mastercom Collaboration helps merchants resolve Mastercard disputes before they escalate. Learn how ChargebackHelp integrates it for early resolution and revenue protection.
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How Automated Chargeback Protection Works
Discover how automated chargeback protection helps merchants reduce manual work, improve dispute outcomes, and scale faster with ChargebackHelp’s integrated platform.
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How Verifi CDRN Helps Merchants Stay Ahead of Chargebacks
Verifi CDRN gives merchants an early edge by resolving disputes before they escalate. Learn how ChargebackHelp makes CDRN easy to implement and scale.
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Ethoca Alerts: The Smart Way to Prevent Chargebacks
Discover how Ethoca alerts help merchants prevent chargebacks. Learn how real-time notifications empower you to take action, reduce risk, and protect your revenue with ChargebackHelp’s solutions.
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How Chargeback Alerts Are Transforming Merchant Risk Management
Discover how chargeback alerts are reshaping merchant risk management, helping businesses prevent disputes, reduce chargebacks, and improve customer satisfaction.
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What Are Chargeback Alerts?
Learn how chargeback alerts can help you prevent fraudulent transactions and protect your business.
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What Are Chargeback Ratios?
Everything you need to know about this crucial business metric, why it matters, and what you can do to stay in the green.
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How is Artificial Intelligence Impacting Fraud and Chargebacks?
Understanding what AI is and isn’t, and how it affects dispute management. Everything a merchant needs to know.
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A Prescription to Reduce Chargebacks in the Healthcare Industry
Just like any other business, medical providers and health insurance companies get hit with fraud and chargebacks.
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Chargebacks Are Still a Threat in the Era of EMV
The EMV rollout has greatly reduced card-present fraud, but scammers can still use exploits to compromise smart chip protections.
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Here’s How Fraudsters Can “Phish” For Chargebacks
For businesses big and small, cybersecurity is crucial. Phishing can lead to fraudulent transactions, which can lead to chargebacks.
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The Dispute Landscape Part I: Fraud, disputes and their phases
This article dives into the “Dispute Landscape,” detailing dispute causes, terms, and definitions to get you up to speed.
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Five Quick Tips: How to prevent chargebacks
Chargebacks are a major threat to businesses big and small, but there are steps you can take to prevent them from occurring.
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Five Most Common Types of Fraud Merchants Must Watch For
Criminals like to play the Grinch, committing these common types of frauds against businesses and consumers alike.
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The Ethoca Report on First-Party Fraud
Ethoca recently published an extensive report detailing the threat posed by first-party fraud and it’s certainly worth taking time to digest the findings.
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GMAP and What Merchants Should Expect in 2027
GMAP takes effect in April 2027 with new Mastercard thresholds. Learn what changes for merchants and how to protect your account before then.
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Preparing for Mastercard Scam Merchant Monitoring Rules
Mastercard scam merchant monitoring enforcement began July 24, 2026. Learn how to prepare, which triggers apply to you, and how to stay clear of flags.
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Mastercard SMMP and What It Means for Merchants
Mastercard SMMP Scam Merchant Monitoring Program takes effect July 24, 2026. Learn what triggers investigation, who is really at risk, and how to prepare.
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New Mastercom Data Sharing and What It Means for You
The latest Mastercom update changes how issuers evaluate disputes. Learn what it means for your merchant account today.
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Visa VAMP Thresholds Just Got Stricter in 2026
VAMP thresholds dropped from 2.2% to 1.5% on April 1, 2026. Learn what the stricter Visa VAMP ratio means for merchants and how to stay compliant.
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A Quick Look at the Legal History of Chargebacks
Learn about the key developments in the legal history of chargebacks that shaped today’s payment systems and the laws that govern them.
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Understanding Visa’s VAMP
The VAMP is launching on April 1st, 2025. Discover what this means for merchants and acquirers and how to keep your business in compliance.
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Could High Inflation Spur Chargebacks?
Learn effective strategies for managing chargebacks during inflation to protect your business and maintain profitability.
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pAIscreen and ChargebackHelp Team Up to Bring Enhanced Screening and Fraud Prevention To Issuers and Merchants
pAIscreen is pleased to announce it is collaborating with ChargebackHelp, a leader in dispute management, to augment it’s AI-powered, real-time transaction screening solution.
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Understanding Transaction Data Analysis and Chargebacks
Discover the importance of transaction data analysis to help forecast and prevent chargebacks using a data-driven approach.
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Compelling Evidence: Find it, use it, profit!
The key to winning representment is proper data capture. We share a little “insider knowledge” on spotting successful representment opportunities.
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How to Win at Transaction Descriptors
Descriptors are the line items you see on your bank statement that describe each transaction. Merchants must deliver concise descriptors to customers.
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Red flags your gateway should be catching
We’ve put together a checklist of some key red flags that your gateway should be automated to catch in your transactions.
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Self Assessment: Are you a soft target for fraud?
The EMV card transition is finally in high gear, which is great news for compliant retailers; card-present fraud is in decline.
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You think chargebacks are bad? Try false positives…
While screening out fraud is a top priority, it is five times more important to avoid false positives-declining legitimate purchases as fraud.
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How Friendly Fraud Can Actually Help Your Business.
Friendly fraud is the new “rubber check” because most issuing banks have a rubber stamp policy on chargebacks.