The Dispute Landscape Part II: Solutions galore
Previously, we covered dispute issues—now, let’s explore solutions to help merchants save money and protect revenue.
Compelling Evidence: Find it, use it, profit!
The key to winning representment is proper data capture. We share a little “insider knowledge” on spotting successful representment opportunities.
Retrieval Requests: An old process still haunting merchants
Receipts are needed for bookkeeping and taxes, of course, but they are equally important for retrieval requests.
Arbitration is Not Your Friend
Arbitration chargebacks are the "ugly divorce" of transaction disputes. It means you have exhausted all reasonable recourse to resolve a dispute.
5 Tactics to Unfriend Friendly Fraud
While true fraud is committed by a distinctly criminal element, our very own customers most often unwittingly commit friendly fraud.